Job Description
ABOUT THE POSITION In support of The Broad’s mission, the Security team implements and continuously evolves a safety program to protect visitors, staff, artwork, and the facility. Working in close collaboration with the Visitor Experience team, Security champions the museum’s mission by helping to create access to the widest possible audience. The Security team strives to create a welcoming, inclusive environment for all visitors in support of The Broad’s mission-focused, best-in-class visitor experience program — modeling exemplary standards of service, leadership, and engagement both inside and outside the galleries. Reporting to the Director of Security, the Security Manager supports the execution and day-to-day operations of this program. DUTIES AND RESPONSIBILITIES Operations Support the Director of Security in overseeing the daily operations of the Security team. Creates and maintains a secure environment through effective, personable, and empathetic enforcement of security and safety policies and procedures, championing access for the widest possible audience while ensuring a welcoming, inclusive experience that reflects The Broad's exemplary standards of service, leadership, and engagement both inside and outside the galleries. Manages Security team in the absence of the Director of Security. Supports the Director of Security in the day-to-day security operations, including supervising security supervisors and coordinating with contract security vendors to ensure alignment with museum standards. Sets and reinforces de-escalation as the standard approach for addressing security concerns, working to resolve incidents calmly, safely, and effectively. Responds to security incidents using de-escalation techniques and sound judgment to ensure safe and effective resolution. Implements and reinforces security best practices across the Security team, staying apprised of industry trends and informing the Director of Security accordingly, while ensuring the highest standards of conduct, appearance, and performance are consistently met. Continuously evaluates the effectiveness of security policies, procedures, operations, and equipment and, in consultation with the Director of Security, develops and implements improvements as needed. Uses and manages the organization’s CCTV, access control/intrusion detection, and fire/life safety systems. Collaborates with the Director of Security on budget development and management. Conducts audits of security programs to ensure compliance with applicable policies and statutes. Conducts periodic safety inspections of security equipment and security assessments of museum facilities and grounds. Supports workplace violence prevention efforts, including training, incident response, and command compliance with applicable policies and regulations. Additional duties as assigned. Incident Response Provides first aid services as needed for visitors and staff. Leads incident response efforts, including conducting investigations of visitor and staff complaints, and other security-related incidents. Positively responds and addresses security concerns from visitors and museum staff in a timely manner while developing and maintaining positive relations with visitors, staff and management. Prepares clear, accurate, and timely incident and investigative reports. Training Develops and administers safety and security training for Broad staff and works with contract security vendors to support alignment with museum safety and security standards. Provides ongoing training and development to the security officers to ensure alignment with The Broad mission and with industry standards and practices. Actively mentors security staff to embody the museum’s values of welcoming, inclusive visitor engagement, modeling exemplary standards of service and professionalism both inside the galleries and outside, and fostering a shared commitment to championing The Broad’s mission across the Security team. Ensures security staff complete required ongoing training, including visitor engagement, equity training, and safety and security protocols, in alignment with the museum’s mission-focused visitor experience standards. EXPERIENCE AND QUALIFICATIONS Professional Background High school diploma or equivalent required; minimum of 5 years of supervisory experience in security, military, or law enforcement. Knowledge of security and emergency protocols. Basic knowledge of data networks, cabling/connectivity, and desktop/server hardware and software, including troublesh