Job Description
About Our Job The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city.As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.Join a team where your values align with your work.At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.Welcoming:We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.Curiosity:We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.Connection:We are neighbors.We foster relationships, listen and act to build and strengthen our community.We bring people together to share information, ideas, and experiences.Equity:We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive.As we do so, we actively examine our roles in perpetuating oppressive systems.Stewardship:We are accountable to our community, using our resources responsibly.We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us.Come join a team that believes in the power of knowledge, connection, and equity.Unrivaled Benefits The City and County of Denver offers a competitive salary commensurate with education and experience.We also offer generous benefits for full-time employees which include but is not limited to:Four (4) Medical Plans, Dental, Vision Insurance Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays CARE Bank, Family Leave Benefits Enhanced Work/Life Balance:Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program Learning and Development Opportunities; Courses and Career Development Resources EcoPass (unlimited free RTD bus/train rides) For more information please visit our website.About Our Position The Denver Public Library (DPL) is looking for a decisive and collaborative Security Supervisor to lead our safety operations at the iconic Central Library in downtown Denver.In this role, you aren't just overseeing a team; you are a primary architect of a high-performing, safety-conscious culture that ensures a welcoming and secure environment for all library customers and staff.Unlike a standard lead position, this role carries full supervisory authority.You will be responsible for overseeing the professional development of our Security Officers, managing department budgets, and spearheading the design of agency-wide safety programs.As the point of escalation for emergencies, your leadership will directly impact the positive experiences of our downtown community.What You Would Bring Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.Knowledge of safety and security in a public setting.Knowledge of emergency procedures, safety hazards and how to delegate to a team.Ability to track license and training compliance Ability to train new employees and remediate with staff if needed Ability to review reports within the incident reporting system and escalate as needed.Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.Ability to assign and distribute tasks, review work for accuracy, and provide constructive feedback to ensure unit efficiency.Ability to assist with investigations related to new employee hire and to theft, injury, or accident; collects evidence and testifies in court if necessary.Ability to staff an established security station and writes incident reports.Ability to resolve problems and mediates conflicts encountered during daily operations and determines appropriate solutions; promotes teamwork.Encourages regular communication, informs staff of relevant business issues and their impact on the organization.Ability to develop goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance.Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.Ability to ensure quality, effectiveness, and efficiency of unit activities and safety measures.Ability to document causes for disciplinary action and initiates