Job Description
This isn't a guard post.It's a command center.And the people you're protecting are some of the most vulnerable in our community.THE MISSION Calidad Services has been selected to build a full Security Operations Center for one of Stockton's most important community service organizations -- a campus that serves the homeless, families in transitional housing, and individuals in crisis.This is not a typical security assignment.We're bringing modern technology, professional standards, and trauma-informed care to a population that deserves to feel safe.Every shift you work directly impacts whether someone gets a peaceful night's sleep, whether a family in crisis gets the help they need, and whether the staff serving them can do their jobs without fear.WHO WE ARE Calidad is a security and technology company -- not a body shop.We deploy AI video analytics, run our own Security Operations Centers, and integrate enterprise platforms across hundreds of California sites.We don't just put guards on posts.We build intelligent security programs that protect people, property, and what matters most.Our culture is built on five core values -- C.A.P.A.M.Community -- We protect the people and places we serve like family Accountability -- We own outcomes, never excuses Positivity -- We bring energy and standards to every shift Adaptability -- We thrive in a fast-moving, technology-driven environment Mentality -- Championship mentality.We deeply care about each other and the mission we serve THE ROLE -- SOC COMMAND OFFICER You will sit in a custom-built command center operating multiple software platforms across multiple monitors simultaneously.AI video analytics.Live camera feeds.Access control dashboards.Digital patrol management.Real-time dispatch.Think air traffic controller for an entire campus.This role is equal parts dispatcher, customer service professional, and security technologist.You'll be the calm voice on the radio, the steady professional on the phone, and the clear-headed coordinator behind every incident response.Every shift, you will:Verify AI-generated alerts in real time -- weapon detection, behavior analytics, perimeter intrusion, facial recognition, fire and smoke detection Run dispatch operations -- prioritize calls for service, dispatch tactical officers, manage multiple incidents simultaneously, coordinate with law enforcement and emergency services Deliver professional customer service -- answer phones with poise, communicate clearly with St.Mary's leadership, residents, and outside agencies, and represent Calidad with the highest standards Coordinate with on-site Tactical Officers -- you dispatch, they respond.Clear, calm, structured radio communication is everything Manage incident escalation, including direct coordination with law enforcement, fire, and EMS Produce executive reports and maintain campus-wide situational awareness Operate as the brain of the security operation -- calm, sharp, and in control WHAT WE'RE LOOKING FOR Required:Valid California BSIS Guard Card in good standing Strong dispatch skills -- ability to manage multiple radio channels, phone calls, and incidents at the same time without losing composure Excellent customer service skills -- professional phone presence, clear written communication, and the ability to keep people calm under pressure Strong computer skills -- you'll be operating multiple platforms across multiple monitors.If you're not comfortable with technology, this is not the role Dispatch or call center experience -- 911, security dispatch, emergency communications, or equivalent coordination experience under pressure Clear, professional written and verbal communication Ability to work rotating 8-hour shifts (days, swings, overnights) in a 24/7 operation Ability to pass background check and drug screening Strongly Preferred:Prior SOC, alarm monitoring, or remote guarding experience 911 dispatcher, EMS dispatcher, or emergency communications experience Customer service or call center leadership background Experience with VMS, AI analytics, or security platforms (IMMIX, Scylla, Milestone, Genetec, etc.) Military, law enforcement, or emergency services background De-escalation and trauma-informed response training Experience working in shelter, hospital, transit, or public service environments WHY THIS ROLE IS DIFFERENT You're dedicated to one campus -- not juggling 200 accounts in a remote monitoring center You have a tactical partner on every shift -- you're never operating alone You operate technology Calidad built and deployed -- we're not staffing somebody else's system You're part of a security modernization program from day one -- helping shape SOPs, refining alert protocols, building the playbook You're protecting people who genuinely need help -- the work has meaning Pay:$23.00 - $26.00 per hour Application Question(s):Are you comfortable operating multiple software platforms across multiple monitors simultaneously? Why should we hire you? Experience:Dispa