Job Description
Security Operations Manager Austin, TX Salary: $60,000$63,897 annually Schedule: 9 different full-time shifts available (see below) Make a Real Impact in a Role That Grows With You As a Security Operations Manager in Austin, you'll lead a team that helps keep people, property, and operations safe every day. You'll manage security operations across multiple sites, coach and develop your team, and work directly with our client to deliver a high-quality, tech-enabled security program. If you enjoy leading people, solving problems on the fly, and building strong relationships, this role gives you the autonomy and support to do exactly that. What's In It For You: Competitive Pay & Stability Salary: $60,000$63,897 annually Reliable, full-time role with a global industry leader Comprehensive Benefits Medical, dental, vision, and life insurance 10 accrued vacation days 4 personal holidays 6 sick days 401(k) with company match Growth & Development Continuous training and leadership development programs Clear path to grow into higher-level management roles Exposure to both guarding and tech-enabled security solutions Work Environment Partner with a well-known, respected client Be part of a highly engaged, results-driven team Supportive leadership that values your input and experience Available Shifts We are hiring multiple Security Operations Managers to cover a 24/7 operation. Please indicate your preferred shift(s) when you apply. Shift 1: MondayFriday 07:0015:30 Shift 2: Wednesday 11:3017:30; ThursdaySaturday 05:3017:30 Shift 3: Wednesday 23:3005:30; ThursdaySaturday 17:3005:30 Shift 4: SundayTuesday 05:3017:30; Wednesday 05:3011:30 Shift 5: SundayTuesday 17:3005:30; Wednesday 17:3023:30 Shift 6: Wednesday 11:3017:30; ThursdaySaturday 05:3017:30 Shift 7: Wednesday 17:3023:30; ThursdaySaturday 17:3005:30 Shift 8: SundayTuesday 05:3017:30; Wednesday 05:3011:30 Shift 9: SundayTuesday 17:3023:30; Wednesday 17:3005:30 We know worklife balance matters. We'll do our best to match you with a shift that fits your life while meeting operational needs. What You'll Do Lead Daily Security Operations Manage a shift and/or segment of guarding operations across multiple sites Supervise Field Supervisors and security officers Ensure post orders are followed and service is delivered at a high standard Deliver Outstanding Client Service Maintain regular contact with client representatives Conduct site inspections and quality checks Identify issues early and drive timely corrective actions Build and Develop Your Team Participate in hiring, onboarding, and training of security staff Coach, mentor, and support team members in their development Address performance issues and apply fair, consistent discipline when needed Foster a culture of respect, professionalism, and inclusion Keep Operations Running Smoothly Coordinate scheduling, staffing, and equipment needs Make real-time staffing and scheduling adjustments to meet client needs while managing labor costs Review reports and documentation for accuracy and timeliness Maintain and submit payroll and other administrative records Support Compliance & Safety Ensure compliance with company policies, client requirements, and applicable laws and regulations Promote safe work practices and report any safety concerns Respond on an on-call basis to emergencies and incidents as needed What You Bring: Education & Experience Associate degree and 2+ years of progressive supervisory/management experience (Equivalent experience can be substituted for education: 1 year of experience = 1 year of education) Core Skills & Competencies Strong understanding of security operations Proven supervisory and leadership skills Ability to plan, organize, and prioritize in a fast-paced environment Clear, professional verbal and written communication Strong customer service mindset and service delivery focus Ability to interact effectively with people at all levels and from diverse backgrounds Initiative and drive to achieve results with minimal supervision Position Requirements 18 years of age or older High School Diploma or GED Standard computer and technology skills Reliable, punctual, and accountable Strong attention to detail Professional communication and demeanor Conflict resolution and de-escalation ski