Job Description
JOB PURPOSE: Responsible for security/safety/loss control operations during assigned shift to promote a secure environment within The Quinault Beach Resort and Casino's company philosophy, while maintaining an emphasis on customer service. ESSENTIAL JOB FUNCTIONS: Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority. Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action. Respond appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance. Observes safety hazards, violations of policies, procedures, rules or laws and reports them to shift supervision. Coordinate with other Security personnel to provide optimum security services. Maintains accountability for assigned monies during fills, drops and escorts and other assigned duties. Promotes the courteous treatment of customer and employees. Promotes and monitors the confidential treatment of all relevant information. Addition or continued educational certificates in related fields. Such other job related duties as may be assigned by instruction from management. Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor. JOB PURPOSE: Responsible for Security/Safety/Loss Control operations during assigned shift to promote a secure environment within Quinault Beach Resort & Casinos company philosophy, while maintaining an emphasis on customer service. ESSENTIAL JOB FUNCTIONS: Maintain an awareness of company and departmental policies, procedures and rules. Maintain awareness of current laws, case laws, rules and regulations relating to any aspect of Security. Monitor and promote compliance. May staff, schedule, evaluate, train, develop and monitor subordinate personnel. Assign work, grant overtime and early outs, discipline and train employees and recommend wage increases and promotions. Take appropriate measures to promote the safety of customers, guests and employees. Conduct routine and established patrols, observation, prevention and reporting during assigned shift. Promote the courteous treatment of customers and employees including, but not limited to customer and employee complaints. Promote and monitor the confidential treatment of all relevant information. Provide for the effective documentation of shift activities. Promote ongoing effective communications with QBR&C personnel and outside agencies. Determine and implement appropriate courses of action as dictated by events. Assist Security Director and Security Manager in recommending, establishing and maintaining the control necessary to the achievement of department goals. Assist in internal and external investigations. Maintain a positive working relationship with other Security organizations, Law Enforcement Agencies, City, County, State and Federal Entities. Promote proper treatment and effective use of assigned equipment and supplies. Perform the duties of subordinate personnel as required. Perform department related duties as required. Additional or continued education certificates in related fields. Such other job related duties as may be assigned by instruction from management. PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) While performing these job duties, the employee is regularly required to: Walking and standing for long periods of time. ACCESS TO SENISTIVE AREAS All area of the operation and in accordance with Internal Controls WORKING CONDITIONS: Must be able to work in a smoking environment Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change. Should an applicant or employee request spec