Job Description
Senior Accounts Receivable / Order-to-Cash Specialist Location: Atlanta Metropolitan Area Schedule: Hybrid Better Earth is seeking a Senior Accounts Receivable / Order-to-Cash Specialist to own and strengthen our end-to-end AR and collections function. This role is critical to maintaining healthy cash flow while managing a high-volume, high-complexity customer portfolio that includes both current accounts and legacy balances. This is a hands-on, operational AR role best suited for someone who thrives in fast-paced environments, is comfortable navigating ambiguity, and brings strong judgment, persistence, and customer communication skills. This is not a traditional accounting or month-end close-focused role, but rather a specialized AR and collections position with deep operational ownership. Key Responsibilities Accounts Receivable & Collections Ownership Own the full order-to-cash lifecycle, from invoicing through payment application and collections Manage a high-volume AR portfolio, including current customer collections and historically aged balances Proactively follow up on overdue balances via phone and email to drive timely payment resolution Maintain detailed documentation of collection activity, disputes, and resolutions within ERP and CRM systems Apply payments accurately and timely, including ACH, wire, check, and credit memo activity Dispute Resolution & Cross-Functional Coordination Investigate and resolve invoice discrepancies, short pays, chargebacks, and deductions Partner closely with Sales, Finance, and Operations teams to resolve customer issues and unblock payments Act as a primary AR point of contact for customer inquiries related to billing and payment status Escalate high-risk or stalled accounts with clear recommendations and next steps Reporting & Process Improvement Prepare and maintain AR aging reports and collection status updates Identify trends, risks, and root causes impacting cash flow and customer payment behavior Support improvements to invoicing, collections cadence, dispute tracking, and AR workflows Contribute to ERP and systems optimization efforts related to order-to-cash processes Qualifications 4+ years of progressive Accounts Receivable and Collections experience Experience managing high-volume and/or complex customer portfolios Strong working knowledge of collections strategies, dispute resolution, and customer payment workflows ERP experience required (NetSuite strongly preferred) Strong written and verbal English communication skills Comfortable being customer-facing and handling inbound/outbound calls Highly organized, detail-oriented, and able to manage competing priorities independently Experience working EST-aligned hours preferred Compensation Structure Base salary range: $60,000 – $65,000 annually , depending on experience and qualifications Location Preference for candidates located in the Atlanta metropolitan area . About Better Earth Better Earth is a mission-driven sustainable packaging company focused on creating environmentally responsible alternatives that help reduce waste and support a circular economy. We’re looking for team members who are collaborative, adaptable, and excited to help build scalable processes in a growing organization. If you enjoy solving problems, driving collections outcomes, and bringing structure to fast-moving AR environments, we’d love to connect.