Job Description
The duties that the incumbent of the vacancy will be expected to perform. Duties Description The DMV's Change Management Office (CMO) is looking for a motivated, people-oriented professional to help our workforce navigate change and serve as a Senior Administrative Analyst or "Organizational Change Analyst." Candidates do not need a background in organizational change management, although it is preferred, because we’ll help you build that knowledge. What matters most is that you’re a strong communicator, a careful analyst, and someone who takes initiative. DMV is in a constant state of change, and the CMO leads change efforts across the agency. We help our coworkers understand what’s changing, why it matters, and how to succeed in a new environment. Our work spans communications, training, stakeholder engagement, data analysis, and readiness planning. No two days look the same, and our analysts play a hands-on role across it all.The Change Analyst supports the DMV Change Management Office by assisting with the planning, analysis, and delivery of organizational change activities associated with agency initiatives. This is a developmental role for professionals early in their change management career who demonstrate strong analytical, communication, and collaboration skills and who are eager to build formal expertise in organizational change management practices.This role provides structured exposure to organizational change management practices, mentoring by experienced change professionals, and opportunities to participate in agency-wide initiatives. Analysts are expected to grow proficiency over time and may pursue formal training or certification with support from the CMO.Duties include but are not limited to: Assist with change impact and readiness assessments using established templates and methods• Document and summarize assessment findings for review by senior CMO staff• Maintain change management artifacts including impact logs, stakeholder lists, and readiness trackers• Gather feedback from stakeholders to identify questions, concerns, and adoption challenges• Support engagement activities including workshops, surveys, and focus groups• Escalate resistance themes, risks, and adoption trends to CMO leadership• Participate in monthly Change Ambassador Network meetings and support ambassador activities• Draft and update change-related communications using approved messaging and tools• Develop supporting materials, including presentations, job aids, FAQs, posters, and other materials, to help staff understand and adopt changes• Tailor materials to specific audiences and platforms as directed• Assist with logistics, scheduling, and coordination of change activity sessions• Track training completion and summarize participant feedback and engagement metrics• Collect and analyze data related to change adoption and organizational readiness• Support reporting on change effectiveness using defined metrics and feedback tools• Identify trends and improvement opportunities and present findings to CMO leadership• Travel as required• Perform other duties as assignedPreferred Qualifications: Highly self-motivated. Familiarity with Microsoft 365 tools (Excel, Word, Teams, SharePoint)• Able to solve problems or find out-of-the-box ways to achieve goals. A great communicator-both written and oral. Detail-oriented and accurate in analysis. An interest or acuity in multi-media content development• Ability to draft clear, visually compelling content using standard templates The minimum qualifications required for this vacancy. Minimum Qualifications To be eligible for the "Organizational Change Analyst" position you must meet one of the following conditions as detailed below: NY HELPS*: To be eligible for NY HELPS appointment, candidates must have: Senior Administrative Analyst, G-18: Six years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy. Administrative Analyst Trainee 2, G-NS (Equated to G-16): Five years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy. Administrative Analyst Trainee 1, G-NS (Equated to G-14): Four years of experience