Job Description
Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Senior Administrative Services Associate Department: Endocrinology Outpatient Location: Perelman Center for Advanced Medicine - 3400 Civic Center Blvd Hours: Mon-Fri office hours Summary: This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. Responsibilities: Clinical Duties: Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit if applicable.