Job Description
Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we're committed to helping you thrive while you help our city flourish. Be part of a team that's committed to service, innovation, and community. Job Summary Job Description Overview As part of the Aviation Public Safety Group, the Senior Airport Communications Specialist (Senior ACS) facilitates coordination between all airport users, documents all critical airport information, and sends notifications to impacted parties to ensure safety, compliance, efficiency, and a high level of customer service for everyone engaged with Dallas Love Field airport (DAL). The Senior ACS acts as a crew leader in the ACC and provides guidance and support to Airport Communications Specialists, leads projects assigned by management, and helps train new employees. Essential Functions 1 Acts a liaison between the airport and all stakeholders, including customers, tenants, and internal staff. Answers, responds to, and helps callers with all manner of questions, inquiries, or concerns; provides information for airport operations, services, and other resources; handles and addresses issues from the surrounding community and neighborhoods. 2 Facilitates coordination and communication between Department of Aviation staff for all incidents, events, and requests. 3 Keeps, maintains, and tracks records for all communications; ensures all situations are documented and reported to ensure proper and safe handling and resolution. 4 Effectively uses communications technology and systems to send messages to airport stakeholders. 5 Inputs and submits various work orders; ensures accuracy of information entered so work orders are completed in a timel