Job Description
Job Description Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation. The Global Bonusing Governance (GBG) Team is part of Global Merchant & Network Services (GMNS) and sits within Global Strategy, Operations, & Performance (GSOP). GBG’s team mission is to actively manage and continuously improve the processes by which merchant data is maintained, governed, and used for rewards bonusing. GBG collaborates cross-functionally with enterprise Marketing, US Consumer Services, Global Commercial Services, International Card Services, Global Merchant Services, Technology, Legal, and Compliance teams among others to ensure that we can fulfill accurately on the customer promise. Responsibilities Provide support and subject matter knowledge on industry and merchant bonusing to business partners Maintain strong relationships with internal and external partners Support defining the roadmap for maturing industry bonusing for the short to long-term Apply industry bonusing principles to ensure accuracy in merchant categorization and escalate exceptions as needed. Partner and collaborate with CRMD to enhance and influence the algorithm driving US industry categories The GBG Team is seeking an Analyst to support the maintenance of merchant data and the bonus categories used to bonus Card Members as part of the card value proposition as well as supporting select campaign offers and other programs. This position will be responsible for the following: Review and validate merchant data feeds and customer inquiries to ensure accurate merchant categorization across all bonus categories Leverage internal and external tools to complete each merchant validation and record findings - Perform data analytics, including merchant/industry research Identify and implement process controls and improvements Provide timely responses to requests from Audit, Risk Management and regulators Maintain process documentation as part of audit and control requirements Support customer remediation efforts Monitor external payment trend and share insights on potential impacts to bonusing Qualifications Minimum 1-2 years of merchant data experience Self-starter with a natural curiosity to understand how things work Highly organized with strong attention to detail and cares about quality of work Demonstrated comfort managing large datasets and performing data analytics Experience with conducting research, trend analysis and reporting Advanced proficiency with Microsoft Office, especially Excel and PowerPoint Ability to operate independently and manage tight timelines Flexible and able to adapt to shifting or changing priorities Excellent communication and relationship building skills Positive minded team player with ability to see holistic picture that individual and team success are intertwined Preferred Bachelor's degree preferred Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship for these positions. About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits