Job Description
About Moser For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology. It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years. Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy. Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions. This is the base of our core values: Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency. Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture. We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service. Description Moser Consulting, Inc. is seeking an experienced Senior Business Analyst (Sr. BA) to support the Indiana Department of Family Resources (DFR). The Sr. BA serves as the primary liaison between state agency stakeholders and the Moser technical delivery team, translating complex business needs into clear, actionable requirements that drive high-quality IT solutions aligned with DFR's mission to deliver human services to Hoosier families. This role demands deep familiarity with eligibility systems, benefits administration, and Indiana state government IT processes. The ideal candidate brings a blend of analytical rigor, stakeholder facilitation expertise, and strong documentation skills within an Agile or hybrid delivery environment. Role Responsibilities Requirements Elicitation & Documentation Lead stakeholder interviews, JAD sessions, workshops, and focus groups with DFR business owners, policy staff, and end users to capture current-state processes and future-state requirements. Develop and maintain comprehensive business requirements documents (BRDs), functional specifications, use cases, user stories, and acceptance criteria. Create and manage requirements traceability matrices (RTMs) to ensure complete coverage from business need through testing and deployment. Translate regulatory and policy changes (FSSA, CMS, USDA, HHS) into actionable system requirements. Process Analysis & Improvement Conduct current-state and future-state process mapping using BPMN or similar notation; identify gaps, inefficiencies, and opportunities for automation or streamlining. Perform feasibility analysis and impact assessments for proposed system changes, policy modifications, and new initiatives. Support change management activities by documenting process changes and collaborating on training materials and user communications. Stakeholder Collaboration & Communication Serve as the day-to-day point of contact between DFR program staff and the Moser development team; facilitate productive dialogue and manage competing priorities. Present findings, recommendations, and project status updates to DFR leadership and internal project teams with clarity and professionalism. Build and maintain trusted relationships with agency counterparts at all organizational levels, including program directors, eligibility supervisors, and frontline caseworkers. Agile / Project Delivery Support Collaborate with the Project Manager to define sprint scope, refine the product backlog, and ensure user stories are well-formed and ready for development. Participate in Agile ceremonies (sprint planning, daily standups, reviews, retrospectives) and contribute to velocity tracking and capacity planning. Perform and coordinate user acceptance testing (UAT), including test case development, defect documentation, and sign-off tracking with DFR stakeholders. Monitor and report on requirements status, open issues, and decision logs throughout the project lifecycle. Quality & Compliance Ensure all deliverables conform to Moser's ISO 9001:2015-certified quality management system, project standards, and DFR contract requirements. Support audit readiness by maintaining accurate, version-controlled documentation in accordance with contract data management policies. Identify and escalate risks and issues related to scope, requirements gaps, or stakeholder alignment in a timely manner. Requirements