Job Description
About the job Our Café Leaders own the implementation and execution of all Mill Coffee’s operational and brand standards within the café. This person is responsible for cultivating and leading a team of passionate coffee enthusiasts to provide a dynamic café environment and culture that is centered around hospitality, driven by coffee, and achieved through disciplined operational execution to create the best experiences for our guests. The success of our cafes rests in the hands of our Cafe Leaders. They are tasked with assembling and nurturing robust teams, focusing on the continual growth and mentorship of each team member towards future leadership roles. With a keen eye on both financial targets and operational excellence, they steer the cafe towards success. Responsibilities of the role Customer Experience – Channels all work through the lens of the customer experience. Is aware of the strengths and opportunities in the café and creates plans to continuously elevate the experience by coaching and holding the team accountable to standards. Operational Success – Follows a structured plan to delegate and follow up on completion of all operational work within the café, including cleanliness and facilities maintenance, inventory management, cash management, scheduling, staffing, and training. Coaching & Motivating – Fosters a positive rapport with the team in order to motivate each person to align with the cafe and brand vision and to achieve established goals. Provides feedback and coaching consistently and regularly to all team members in the form of conversation, counseling, and formal documentation. Teaching & Training – Establishes, checks in, and follows up on the completion of all training plans for the café. Ensures each barista receives the needed training to be successful. Communicates with trainer and leadership at The Mill to ensure each individual and the team as a whole are challenged and growing. Traits for success in the role include: Growth Mindset & Positive Attitude – Role models and builds a team that exhibits forward thinking, solutions-based behaviors, and an overall positive, uplifting attitude. Creates a positive and welcoming environment for all customers and staff. Embraces change, will never be satisfied with the status quo, and continuously takes steps to further personal skills and knowledge. Leadership – Skillfully balances care for the team with the ability to make decisions that positively impact the business. Utilizes the relationship with the team to motivate, inspire, and encourage everyone to do their best work and achieve results. Understands the necessity and will take action when performance is sub-par. Embraces the servant leadership model and leads from within the team, not from above. Passion for Service – Has an unrelenting passion for customer service and ensures the team owns the guest experience in all dimensions. Passion for Coffee, Tea, and Bar – Uses a personal passion for coffee to influence the growth of coffee culture in the café, for both customers and staff. Results Driven – Actively seeks out ways to achieve results, to grow the company, and self. Utilizes business acumen to collect, organize, and analyze data to inform intelligent business decisions and behaviors that will lead to achieving the desired results. Clear & Consistent Communication – Provides and digests written and oral communication from leaders, team members, and customers clearly and consistently. Planful & Organized – Uses strategic planning and a disciplined approach to manage the work across the day, week, month, and quarter. Keeps all work organized as part of a routine for managing the business. Responds to changing priorities and ambiguity by adjusting the plan as needed. Professionalism – Must maintain composure and respond to complexities in a calm and collected manner. Follows all policies and procedures of the company and holds the team accountable for the same. Has the ability to handle confidential and sensitive information appropriately. This is a working leadership/management position for a person who enjoys engaging with customers and staff while creating quality crafted coffee, tea, and alcoholic type beverages. You will have the ability to manage the daily operations of the cafe and complete tasks related to staff training, staff management, and customer service. You should be a confident, people-person and be able to share your best practices to onboard new employees. You should possess strong leadership skills and be able to organize and assign duties to staff to maintain the efficient functioning of the cafe. You are A strong leader who possesses the acumen to propel the cafe towards financial success through a blend of operational prowess, innovative approaches, and the cultiva