Senior Claims Advocacy Manager

Primary Purpose The Senior Claims Advocacy Manager will be responsible for claims analysis, strategic advocacy, and stakeholder management to ensure claims are resolved efficiently, fairly, and in line with company goals. Acts as a subject matter expert working across internal and external stakeholders to assess claims, identify risk mitigation strategies and enhance overall operational performance for claims management. This role will assure that claim performance is sound both technically and financially, including the leadership of case reserving practices and performance along with knowledge sharing and collaboration with other departments related to claims. Direct third-party claims administrators in their respective roles ensuring accurate, efficient and equitable disposition of claims and losses. In addition, partner directly with Risk Management leadership in the development and execution of departmental strategies that support the overall goals and operations of the company. This is a remote position available in the United States. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. Essential Functions/Responsibilities Serves as a subject matter expert on complex claims issues (specifically within workers compensation, liability, and employment practices), providing guidance and support to the team (consisting of: risk management, legal, health and safety, human resources, and external partners/TPAs) and assisting with the resolution of challenging cases Supports the management of claims adjudication while executing strong leadership and management across third party claims administrators Represents the company in negotiations with third party claims administrators, clients, and other stakeholders, ensuring the protection of the organization’s interests and achievement of favorable outcomes Monitors industry trends, regulatory developments, and emerging risks to proactively identify opportunities for improvement and adapt claims advocacy strategies accordingly Conducts regular reviews, audits, and performance evaluations to assess the effectiveness of claims advocacy processes and identify areas for enhancement Drives initiatives to enhance operational efficiency, streamlines claims handling processes, provides internal training and resources, and optimizes resource allocation across the claims lifecycle Collaborates with key departments (internal) and business partners (external: third party providers, insurance brokers) to develop innovative solutions for claims management and risk mitigation Minimum Qualifications Bachelor’s Degree in Finance, Legal, Business Administration, Insurance or a related field 7 years in Insurance Claims (specifically: workers compensation, general liability, employment practices liability) In lieu of a degree, an additional 5 years of experience will be considered Preferred Qualifications Master’s Degree Associate in Claims (AIC) or CCP Certification Preferred Proficient in incident management systems, claims management systems, data analytics, dashboard reporting, and financial analysis Strong leadership, analytical, and customer service skills At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference. Compensation The annual salary for this position is between $107,000-$124,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Benefits Medical, dental, and vision insurance Paid v