Job Description
Senior CX/UX Designer (AI Innovation for Tax & Accounting) – Hybrid (CT/ET) R0056829 Design AI-powered experiences that transform tax and accounting workflows. About the Role As a Senior CX/UX Designer, your mission is to create user-facing experiences that incorporate AI, machine learning, and automation into tax and accounting workflows, with a primary focus on an AI-powered tax research and guidance experience. You will design solutions that help tax professionals ask better questions, find trusted answers faster, and confidently interpret complex and evolving tax regulations. This includes rapidly moving from hypothesis to validated customer journeys by creating multi modal prototypes and simulations, using lightweight coding concepts and AI assisted development to explore interactions and accelerate design to delivery collaboration with engineering partners. You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable agentic experiences that support tax research, contextual guidance, and in-the-moment decision making. Why This Role Matters Tax and accounting professionals rely on accurate, explainable, and timely answers to navigate complex regulatory environments. AI can significantly improve how professionals discover, understand, and apply tax guidance, but only if designed responsibly. This role ensures that AI-driven research and answer experiences are intuitive, transparent, compliant, and user-centric. What Success Looks Like Agentic solutions improve the speed, confidence, and accuracy of tax research and question answering workflows. AI-driven answers are transparent, trustworthy, and aligned with regulatory and editorial standards. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Hybrid : Eight days a month we come together in the closest office ( CT/ET time zone ) within 50 miles to experience the value of connecting with colleagues. You will report to the Lead CX/UX Designer and work under the leadership of the Director, CX/UX Design . This role is a part of DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. ( Tax & Accounting) . Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find\_A\_WK\_Office | Division/BU About Us: * https://www.wolterskluwer.com/en/about-us/organization https://www.linkedin.com/company/wolters-kluwer/ **https://www.wolterskluwer.com/en/solutions/tax-accounting-us Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications ( 2yr+ minimum in role plus 1yr+ ( AI Innovation ) Prototyping: Strong ability to create high-fidelity interactive prototypes. Proven experience designing AI-powered user experiences for enterprise applications. Familiarity with agentic workflows, automation principles, ML concepts, and systems design. Expertise in enterprise UX for regulated domains, with tax planning, compliance, or accounting experience preferred. Strong understanding of data privacy, compliance, and ethical AI. Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows. User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies. Working knowledge of front-end development concepts such as HTML, CSS, and component-based systems, and experience using AI-assisted tools to prototype interactions and accelerate iteration. Usability Testing: Expertise in leading usability tests and deriving impactful design insights. Advanced prototyping and design system integration skills. Experience facilitating design thinking workshops and JTBD mapping. Collaboration: Excellent communication and teamwork skills to align cross-functional efforts. Presentation: Advanced skills in presenting design rationale and user research findings. Accessibility: Competence in des