Job Description
Application Deadline: 6/3/26 - Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities. Responsible for highest level of quality, timeliness, and quantity of work completed. Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner. Individual uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. About the role Under strict deadlines and within short timeframes, reconciles the most complex reports received from primary servicers in accordance with Agreements and Departmental policy. Completes research as necessary on complex issues relating to servicer reporting, servicer transfers, cash settlement issues and servicer inquiries Research and correct complex servicing errors or discrepancies and ensure accurate information is sent to the trust and investors. Lead and execute projects with business partners, IT, vendors, and senior management and implement process improvements. Lead the development of company best practices around data analytics, dashboarding, and reporting. May perform other related duties or ad hoc projects within the scope of responsibilities. About you Education & Professional Experience: Bachelor's degree preferred and typically requires a minimum of 5+ years related work experience. Mortgage and/or Financial services experience a plus. High school diploma or state approved equivalency required. Operates effectively under general supervision. Receives detailed instructions on new projects. Individual/Customer Impact: Scope of work has high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience. Often searches for ways to improve the customer experience. Technical Proficiency: Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Experience with SQL, SSRS and/or Microsoft Power BI is a material plus. NET or comparable knowledge of primary servicing system. We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. About us Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. We’re known as experts in the mortgage industry, but we’re also innovators - we strive to create the best experiences for our clients from beginning to end. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.