Job Description
Toshiba is seeking a Senior Delivery Manager. The Senior Delivery Manager leads and develops a team of technical program and project across multiple programs, ensuring consistent delivery discipline, strong leadership, and predictable outcomes. This role combines people management with delivery oversight—setting expectations, coaching performance, and holding teams accountable to standards. The Senior Delivery Manager partners closely with clients and internal stakeholders, providing clear, proactive communication, and owns delivery financials, including forecasting, margin, and overall P&L performance. This leader builds a high-performing delivery organization while ensuring programs execute with clarity, urgency, and alignment across Engineering, QA, Product, and Client Delivery. Responsibilities People Leadership & Talent Management Directly manage a team of program and project managers, setting clear expectations and holding the team accountable for delivery, communication, and execution standards. Coach and develop team members to strengthen planning discipline, leadership capability, and stakeholder engagement. Identify performance gaps early and address them through targeted coaching, development plans, and performance management. Build and scale a high-performing team through hiring, onboarding, and reinforcing a culture of ownership, accountability, and continuous improvement. Program Delivery & Execution Lead delivery oversight across multiple programs, ensuring clear plans, accurate forecasts, and reliable plan-vs-actual execution. Drive rigor around RAID ownership, milestone readiness, release planning, and quality gates. Stabilize at-risk (red/yellow) programs through structured recovery plans, daily accountability, and decisive escalation. Ensure predictable delivery across all programs through disciplined follow-through and early issue detection. Cross-Functional Leadership Align Engineering, QA, Product, Client Delivery, and Support to drive delivery plans. Remove blockers across teams and enforce ownership, accountability, and timely decision-making. Strengthen cross-team collaboration and reduce operational friction through clear communication and expectation setting. Represent Delivery Leadership in executive and client forums, providing clarity, maturity, and a calm, authoritative presence. Governance, Rhythm & Standards Ensure programs consistently follow delivery rhythms: regular program reviews, status updates, RAID maintenance, and decision logs. Validate the quality, accuracy, and completeness of program artifacts: plans, risks, communications, metrics, and executive updates. Enforce adherence to SDLC practices, release management processes, and delivery governance across assigned programs. Establish and maintain high standards for communication, escalation hygiene, and stakeholder engagement. Communication & Escalation Management Ensure “no surprises” communication to clients and executives through proactive risk and issue escalation. Coach program and project leaders on communication: clear problem statements, impact definition, and action-oriented next steps. Serve as the escalation point for complex issues requiring senior judgment or cross-functional alignment. Improve communication quality across programs, raising the bar for clarity, brevity, and completeness. Quality, Technical Insight & Operational Excellence Partner with QA and Engineering to ensure test readiness, defect management discipline, and stable release cycles. Review and strengthen root cause analyses, ensuring meaningful corrective actions and follow-through. Leverage quality data, DORA metrics, and delivery insights to drive continuous improvement and reduce rework or instability. Promote observability, DevOps practices, and operational maturity across program delivery. Qualifications Bachelor’s degree required; Computer Science, Engineering, Business, or related field preferred. 10–12+ years in software delivery, program management, or engineering, including hands-on experience in development, testing, or production support. 5+ years directly managing program/project managers, with accountability for performance, development, and team outcomes. Proven ability to lead multiple complex programs in enterprise software environments (retail, POS, SaaS, or similar mission-critical systems). Experience owning client communication and delivery financials, including forecasting, margin, and P&L performanc