Senior Digital Experience Product Manager – (CWS)

Job Title Senior Digital Experience Product Manager – (CWS) Job Description Summary C&W Services (CWS) is seeking a highly motivated and strategic Senior Digital Experience Product Manager to lead the strategy, development, and execution of a standardized digital applications ecosystem supporting our U.S. self-perform maintenance and janitorial operations. This role is responsible for defining and delivering the digital foundation that enables frontline execution, operational visibility, and client transparency across CWS accounts nationwide. The Product Manager will align technology capabilities with business priorities to ensure digital solutions are scalable, repeatable, and commercially viable. The ideal candidate will bring strong product management experience, operational understanding, and the ability to drive alignment across technology, operations, and commercial teams. Job Description Position Summary C&W Services (CWS) is seeking a highly motivated and strategic Senior Digital Experience Product Manager to lead the strategy, development, and execution of a standardized digital applications ecosystem supporting our U.S. self-perform maintenance and janitorial operations. This role is responsible for defining and delivering the digital foundation that enables frontline execution, operational visibility, and client transparency across CWS accounts nationwide. The Product Manager will align technology capabilities with business priorities to ensure digital solutions are scalable, repeatable, and commercially viable. The ideal candidate will bring strong product management experience, operational understanding, and the ability to drive alignment across technology, operations, and commercial teams. Key Responsibilities Product Strategy & Vision Define and own the digital experience product vision for CWS applications supporting maintenance and janitorial services. Develop and maintain a clear product roadmap aligned with CWS business strategy and operational priorities. Identify opportunities to standardize and modernize applications to support scalable service delivery across U.S. accounts. Collaborate closely with the C&W Services Data team to optimize data collection, management, and the delivery of actionable insights that support business objectives. Applications & Ecosystem Management Oversee the end-to-end applications ecosystem supporting: Work management and preventive maintenance Janitorial inspections and quality assurance Workforce enablement and labor visibility Operational performance reporting and client dashboards Ensure strong integration and alignment across enterprise platforms, operational systems, and third-party technologies. Rationalize overlapping tools and drive convergence toward a cohesive, efficient ecosystem. Standardization & Operational Enablement Establish consistent digital standards and workflows aligned to CWS’s self-perform operating model. Develop scalable implementation frameworks to support new client onboarding and account expansion. Partner with operations leaders to ensure tools are practical, user-friendly, and aligned with frontline execution. Commercial Enablement Translate digital capabilities into clear value propositions for client engagements. Support pursuit teams by acting as a Product Subject Matter Expert (SME) during RFPs and client presentations. Ensure digital solutions are structured in a way that supports repeatable deployment and consistent client experience. Product Delivery & Lifecycle Management Lead cross-functional collaboration across Engineering, Design, Data & Analytics, Operations, and Change Management. Manage product backlogs, prioritization, release planning, and adoption tracking. Monitor product performance and user feedback to drive continuous improvement. Qualifications Bachelor’s degree preferred. 5+ years of experience in Product Management, Digital Platforms, or Enterprise Applications. Demonstrated experience managing complex application ecosystems. Experience driving product standardization and scalable deployment models. Strong understanding of operationally intensive service businesses preferred (Facilities Management, IFM, Maintenance Services, or similar). Proven ability to influence cross-functional stakeholders without formal authority. Preferred Experience Experience supporting main