Job Description
Job Description Summary: The Senior Director of Operational Reliability, Data Centers, is a critical leadership role responsible for ensuring the consistent, compliant, and reliable operation of all Mechanical, Electrical, and Plumbing (MEP) infrastructure across Oracle's global data center fleet. This position has overall accountability for MEP maintenance in accordance with Oracle's stringent standards and Original Equipment Manufacturer (OEM) requirements, while also partnering collaboratively with internal and external stakeholders to drive industry-leading operational excellence. Key Responsibilities: MEP Infrastructure Maintenance: Lead the oversight and execution of preventive and corrective maintenance programs for all data center MEP assets, ensuring compliance with Oracle and OEM guidelines. Cross-Functional Collaboration: Work closely with Vendor Management and Engineering teams to ensure appropriate equipment selection, timely adoption of OEM bulletins, and mitigation of potential risks. Service Delivery & Validation: Oversee SCCS (System Capacity and Compliance Studies) and validate service delivery plans to assure operational capacity and readiness. End-of-Life Planning & Quality Assurance: Guide end-of-life (EOL) strategies, ensuring thorough quality assurance reviews with Engineering and oversight of service development needs for equipment retirement and refresh projects. Day 2 Operations Management: Proactively address 'day 2' operational issues to prevent potential impacts on critical IT load, ensuring business continuity. Incident Management: Serve as escalation point and leader for incident response, overseeing tier 2 technical support for field teams and supporting t