Job Description
Who you are While this is a senior leadership role, we are looking for a builder leader who stays close to the product. The ideal candidate is comfortable moving between strategy and execution. This includes shaping long term vision while also diving into product details, reviewing designs, defining experiments, or prototyping ideas when helpful The strongest candidates will have experience building products across multiple stages of maturity. This includes early exploration (0 to 1), growth and scaling (1 to 10), and large-scale products used by millions of customers. We are also looking for someone who is actively engaged with AI tools and has a POV on how to leverage AI in product development 12+ years of product management experience, including 8+ years in people management Experience building consumer technology products that drive engagement, habit formation, or recurring usage Strong background in fintech, financial services, or similarly complex and regulated environments Experience building products across multiple stages of maturity. This includes 0 to 1 exploration, growth and scaling, and products used by millions Comfortable operating both strategically and hands on with product teams. This includes shaping specs, reviewing designs, and guiding experiments when needed Experience working with financial data, aggregation platforms such as Plaid, Finicity, or MX, or similar ecosystems is a strong plus Active engagement with AI tools, especially as it relates to product development Excellent communicator who can align teams and influence senior leaders with clarity and credibility Proven ability to hire, coach, and scale strong product teams Curious and experimental mindset. Comfortable learning quickly, testing ideas, and adapting direction based on evidence While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary What the job involves We are looking for a Sr Director of Product Management, Digital Engagement to lead the strategy, roadmap, and execution of engagement driving experiences across the LendingClub app and member ecosystem (across web and mobile) This leader will define and advance our vision for banking that clears the way for people to achieve more through digital-first products that are fast, simple, and help them take action on their own terms Capabilities in this domain may include: Account aggregation and linking Transaction insights and notifications Credit monitoring and awareness Personalized financial guidance and recommendations Tools that help members understand, manage, and improve their financial lives Communication strategies that encourage ongoing engagement with these tools New product strategies that help drive ongoing engagement Success in this role is measured by customer engagement, behavioral activation, and long-term relationship value You will guide a product organization focused on learning, experimentation, customer-centric design, and measurable impact You will work closely with Engineering, Design, Data Science, Business, Marketing, and Credit and Risk partners to build experiences that materially improve financial health and deepen member engagement within a regulated financial environment Develop and champion a clear vision for Digital Engagement across LendingClub’s member experience Define an outcome driven roadmap that increases engagement, builds daily value for members, and strengthens long term relationships Partner with leaders across Product, Marketing, Credit, and Risk to align engagement strategy with company priorities Ensure product investments are prioritized based on expected impact, data, and clear tradeoffs Lead teams to deeply understand member financial behaviors through qualitative and quantitative research Guide the design and execution of experiments such as A/B tests, feature trials, and behavioral interventions to validate product hypotheses Partner with Data Science and Research teams to define success metrics and measure behavioral outcomes Build a culture of rapid learning and evidence-based product decisions Oversee strategies involving account aggregation (with providers like Plaid, MX, Finicity, etc.), financial data insights, and personalized guidance experiences Translate complex data capabilities — classification, enrichment, categor