Job Description
Job Description About Bluemercury: At Bluemercury, we are on a mission to create a brighter future with bold representation for all. With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy's, Inc. nameplate offers a highly curated and premium product assortment across a range of categories, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit: www.bluemercury.com. Job Summary: This position is responsible for exemplifying Bluemercury's customer service philosophy for New Stores, maximizing revenue and providing a high standard of customer service. You will serve as a feedback liaison between executives and stores. This individual will drive new store results above proforma to ensure the new stores onboarding are successful. Key Responsibilities: Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling. Create introductions to new vendor partners. Customize and curate skill building guides based on store needs. Model the Bluemercury mission in all interactions with internal and external customers. Manage District profitability by maximizing revenues and validating that accurate cost controls are in place. Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team. Responsible for a high level of exec