Job Description
Description Recruitment Timeline: Application Deadline: May 28, 2026 @ 5PM Virtual Panel Interviews: June 10, 2026 To learn more about this exciting career opportunity click HERE! (Download PDF reader) DEFINITION Under general supervision, performs the most complex and varied technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; provides technical depth and expertise with the ability to work directly with the customer; regularly leads large-scale or several small-scale projects of critical importance and substantial consequence of success or failure to the City; resolves computer application problems and troubleshoots hardware malfunctions; leads and assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, virtual desktops, Internet/Intranet, and Citywide systems and servers; installs, configures, and repairs personal computer hardware and software systems; leads, trains, oversees, sets priorities, and allocate support requests to co-workers; and performs related duties, as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management staff. Exercises technical and functional direction over and provides training to lower-level staff. Exercises no direct supervision over staff. CLASS CHARACTERISTICS This is the advanced-level classification in the Information Systems Technician series. Incumbents work under general supervision and exercise a high level of discretion and independent judgment in performing the full range of routine to complex duties related to maintaining and troubleshooting application software and hardware. Incumbents manage and provide technical leadership of projects involving large-scale, complex, and highly technical tasks and perform work requiring deep technical knowledge in specific area(s) and/or ability to integrate deep knowledge of several areas. Essential and Marginal Duties EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Tests, diagnoses, troubleshoots, and repairs computer systems and equipment problems to ensure functional operation and in compliance with service level agreements. Deploys and manages personal and mobile computer security solutions; installs, configures, and maintains centralized security management servers. Assesses system performance and identifies, analyzes, and resolves problems; modifies configurations as appropriate; coordinates response to emergency maintenance and repair situations. Serves as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation. Evaluates problem severity and repairs; analyzes, troubleshoots, and fixes problem or refers to specialized or higher-level personnel and/or vendor for resolution. Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations. Oversees the creation and deployment of baseline software sets, adhering to department and City standards, for various computer makes and models. Creates, configures, and deploys custom computer images in the virtual desktop infrastructure. Implements, modifies, troubleshoots, and manages automation through the utilization of scripts. Oversees the inspection, troubleshooting, diagnosis, and resolution of complex personal or mobile computing hardware, software, and peripheral malfunctions remotely and in person. Provides specialized and complex technical support and assistance to staff concerning personal and/or mobile computer systems; serves as the primary contact for and resolves related issues, conflicts, and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications. Plans, schedules, prioritizes, and assigns work in consultation with the assigned supervisor; inspects assigned equipment