Job Description
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview The Cloud Engineering team in the Platform Engineering organization operates to build a highly available, secure, and scalable cloud infrastructure. As an Infrastructure Engineer on this team, you ensure that our cloud infrastructure platform is continuously improved, secure, and scaled to meet our clients' needs. Your responsibilities include creating, monitoring, and automating cloud infrastructure and pipelines, collaborating with engineering teams, security and other platform teams to deliver highly reliable and secure offerings, and providing support for existing solutions and consulting on how to automate their workloads on cloud infrastructure. From code, to compile, to test, to deployment, you are responsible for the software lifecycle beyond just writing code. In this role, you support and operate a physical datacenter located in Raleigh, North Carolina. Responsibilities Support and operate physical datacenter infrastructure, including servers, storage, networking, and rack-and-stack activities. Manage and maintain VMware vSphere / ESXi environments, including host builds, upgrades, patching, and troubleshooting. Administer enterprise storage platforms such as Pure Storage and/or NetApp, including provisioning, snapshots, replication, and performance monitoring. Perform hardware lifecycle activities: installs, replacements, firmware upgrades, and decommissioning. Participate in planned maintenance, change control, and incident response for datacenter systems. Build infrastructure-as-code software and other tools providing a foundation for software teams to rapidly build large scale cloud systems. Establish a golden AMI pipeline and maintain a continuous patching schedule for all cloud resources. Operationalize the resiliency and disaster recovery processes for IaaS landscape. Automation of key operating and security processes in IaaS workloads. Infrastructure management via Configuration Management platform to ensure security and full stack automation for applications, drive the use of the platform and standards for all applications. Drive investigation and resolution of security incidents impacting cloud infrastructure. Work closely with security team to address vulnerabilities, evidence gathering and securing our infrastructure. Handle the security hardening efforts for major OS distributions to ensure overall compliance and a streamlined service for internal clients. Participate in the rotating on-call schedule. Ensure that user emergencies, platform alerts, and support requests are addressed. Identify and solve problems in cloud and hybrid environments and the ability to create and implement a new solution from scratch. Mentor and develop less experienced engineers. Qualifications Minimum Qualifications 3+ years’ hands-on experience working in a physical datacenter environment. Minimum of 2 days on-site in our data center, additional may be required based on business needs. Based in the Raleigh-Durham (RDU) area, North Carolina. Strong experience with VMware (vSphere / ESXi) in a production setting. Experience administering enterprise storage platforms, preferably Pure Storage and/or NetApp. Familiarity with server hardware (Dell, HPE, or similar), RAID, BIOS/firmware management. Experience following change management and operational best practices. Knowledge and experience of high availability and scalability. Experience with AWS foundations, including computer, networking, storage, and security. Experience architecting containerization solutions in cloud environments like ECS or EKS. A strong background in systems engineering, especially with tools like Docker and Kubernetes in Linux and containerized environments Expertise in implementing content delivery solutions at the edge. A thorough understanding of IAM roles, access management, DNS, load balancing, routing, firewalls, and monitoring tools for cloud and hybrid environments Experience deploying and supporting AWS network services, including VPC, Subnet