Job Description
About Us Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs. Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology. At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built. Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com About This Role We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user support skills and a solid understanding of networking, infrastructure, and enterprise IT environments. The Senior IT Technician will act as the local technical escalation point, ensuring reliable, secure, and efficient IT operations for business users. Key Responsibilities End-User & Office Support Provide Level 2 & 3 technical support for desktops, laptops, mobile devices, peripherals, and collaboration tools. Serve as the on-site IT presence for Chicago offices, including deskside support and office walk-ups. Troubleshoot and resolve escalated issues from the centralized Helpdesk. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Assist with new hire onboarding and employee offboarding, including equipment setup and access validation. Infrastructure & Networking Support Support local network infrastructure including switches, wireless access points, cabling, and ISP connectivity. Perform basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, DNS/DHCP). Assist with server room, MDF, and IDF support including patching, rack/stack, and equipment inventory. Support printers, conference room technology, AV systems, and meeting room setups. Systems & Security Support Assist with endpoint management, device imaging, patching, and asset tracking. Support Active Directory / Entra ID user and device administration. Enforce IT and security policies, including device standards and access controls. Assist with security initiatives such as MFA support, endpoint protection, and vulnerability remediation. Operational Excellence Document issues, resolutions, and procedures in the ticketing system and knowledge base. Maintain accurate IT asset inventory for Chicago offices. Coordinate with vendors and service providers as needed. Participate in after-hours or weekend support for office moves, upgrades, or critical incidents as required. Required Qualifications 5+ years of hands-on IT support experience (Level 2 or higher). Strong experience supporting Windows 10/11 and Microsoft 365. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi). Experience supporting on-site office environments and remote users. Excellent troubleshooting, communication, and customer service skills. Ability to work independently and serve as the primary on-site IT resource. Preferred Qualifications Experience with Intune or other MDM tools. Exposure to Azure / Entra ID or cloud infrastructure. Experience supporting multi-office or professional services environments. Relevant certifications (CompTIA Network+, Microsoft, Cisco, or similar). Why Consertus Clear career path toward IT Engineer or Infrastructure Engineer roles. Exposure to enterprise security, compliance, and governance initiatives. Participation in office expansions, relocations, and IT standardization projects. Opportunity to contribute to process improvement, documentation, and automation efforts. Be part of a culture that puts the employee experience at its core—exceptional benefits, career growth, and flexibility