Job Description
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle , Paze , and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. We are looking for a hands on technical product manager to help shape Paze Mobile SDKs as we look to simplify integrations for mobile first merchants. This role will work closely with our merchants, solutions and implementations team to ensure we can continuously drive down the time to integrate for merchants on iOS and Android platforms. Overall Purpose The Senior Lead Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers' pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products. Essential Functions Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue. Articulates product strategy and vision across the enterprise across multiple products. Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire. Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers. Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely Area of Specialty: Mobile In-App Payments Define the product vision and roadmap for in-app payments across native Android and iOS apps, aligning with business, growth, and risk objectives. Identify user pain points and optimization opportunities throughout the mobile checkout funnel (e.g., cart to conversion). Own the product backlog for mobile payment flows, card-on-file management, and recurring payment enablement. Collaborate with UX, analytics, and engineering to build frictionless payment experiences, including saved cards, autofill, biometric authentication, and instant retry on failure. Balance conversion vs. security trade-offs when enabling SCA (Strong Customer Authentication) and risk-based authentication methods. Define API requirements and integration logic with backend payment services, token vaults, and PSPs (payment service providers). Partner with engineering to manage feature rollout, latency performance, and mobile SDK/API documentation. Work with third-party PSPs, card networks, and fraud tools to integrate new capabilities (e.g., Google Pay, Apple Pay, BNPL, Pay by Bank). Ensure global compliance with regional mandates (e.g., PSD2, RBI tokenization, 3DS2, PCI DSS) in the payment experience. Define and track metrics like authorization rates, drop-off points, transaction success/failure, retries, chargebacks, and fraud. Area of Specialty: Analytics Own the roadmap for our internal analytics capabilities, partnering with data teams to ensure reliable event tracking, user segmentation, and behavioral insights. Define and standardize north star metrics, funnel KPIs, and lifecycle analytics for digital products. Drive adoption of self-service analytics tools and dashboards for product and design teams. Build and scale a structured experimentation program across teams - including test planning, success metrics, statistical confid