Job Description
Job Description We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Senior Technology Implementation Manager is a senior delivery leader responsible for driving the end-to-end implementation of technology modernization programs across the Americas (AMR) Ports & Terminals portfolio. This role is the regional anchor for all major technology deployments, ensuring that implementations are delivered on time, within budget, and to the highest quality standards — while aligning to the global DPW technology strategy and establishing scalable, repeatable delivery models for future rollouts. Key Accountabilities Lead the development and governance of technology Blueprints — a standardized configuration, integration, and cutover framework that accelerates successive port deployments while preserving operational consistency Plan, schedule, and manage complex, multi-site technology programs with interdependent workstreams, shared resources, and concurrent port deployments at different lifecycle stages Lead the development of the multi-year TOS-Zodiac rollout roadmap for the remaining terminal portfolio, including complexity tiering, phased deployment scheduling, resource and budget modelling, and integration with the global product roadmap Own end-to-end delivery of TOS-Zodiac implementation projects (greenfield deployments, migrations from legacy systems, and copy/paste blueprint rollouts) across multiple AMR port locations simultaneously Drive formal methodology for legacy TOS upgrade and/or migration projects, including data profiling, cleansing, mapping, extraction, and validation to ensure clean transitions with zero data loss Partner with the regional PMO area to ensure configuration decisions are documented, governed, and traceable — establishing a configuration management discipline that supports long-term version control and upgrade management Champion the adoption of TOS-Zodiac best practices and standard operating procedures, working closely with terminal operations SMEs to configure solutions that reflect real-world terminal workflows Liaise continuously with Global Technology teams to ensure regional implementations remain aligned with the global DPW technology strategy, product roadmap, and governance standards Build and sustain trusted relationships with business unit SMEs, IT teams, customs authorities, shipping line counterparts, and port community system operators involved in integration delivery Define and maintain comprehensive project artefacts: project charters, integrated master schedules, RAID logs, resource plans, stakeholder communication plans, change control logs, and go/no-go criteria Establish and run effective governance cadences: weekly delivery stand-ups, steering committee reviews, milestone reporting, and executive dashboards — ensuring the right information reaches the right audience at the right time Centralize and manage a regional project technology roadmap while identifying, assessing, and managing risks and issues proactively — escalating where appropriate and driving resolution without losing delivery momentum Drive technology projects financials with discipline: ensuring proper tracking of actuals vs. budget, forecast variances, manage change orders, and deliver projects within approved tolerances while achieving value for money Manage dependencies across concurrent port deployments, global technology teams, vendors, and business units to prevent conflicts and protect the critical path Support business case preparation for new project investments, including benefit realization frameworks, total cost of ownership analysis, and risk-adjusted delivery scenarios Lead and coordinate geographically distributed, multi-cultural project teams spanning corporate IT, terminal operations, third-party system integrators, and vendor implementation consultants across the Americas region Resolve team conflicts and decision-making impasses constructively, maintaining team cohesion through the high-pressure phases of go-live and hyper care Contribute to the design and operationalization of a regional IT governance model — including change control processes, version management policies, integration onboarding standards, and a common KPI reporting frameworks for all live TOS deployments Qualifications, Experience And Skills Bachelor’s degree in computer science, Information Systems, Engineering, or a related technic