Job Description
Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X . The impact you will make: Agios Pharmaceuticals is searching for a dynamic Senior Manager, Patient Access and Reimbursement Services to join our growing Patient Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping Sickle Cell Disease patient communities. The Senior Manager, Patient Access and Reimbursement Services is a unique leadership opportunity, providing day-to-day oversight for two of our geographic regions (Northeast and Southeast). Each Senior Manager will lead a team of 6 Patient Support Managers (PSMs), who interact directly with Sickle Cell Disease patients, caregivers and healthcare professionals. This individual will lead all aspects of the regions day-to-day activities – accountable for performance coaching and development, case review and metrics, in the spirit of continuous improvement. The Senior Manager will report to the Director Patient Access and Reimbursement Services. What you will do: Manage day-to-day patient access operations, including decision-making, and guidance on case escalations. Collaborate with hub vendor, specialty pharmacies, and internal stakeholders to ensure seamless patient access. Lead a team of PSM’s to deliver exceptional customer service for enrolled patients, caregivers, and healthcare professionals. Coach and mentor direct reports through in depth coaching sessions, one-on-ones to ensure talent development and growth. Collaborate with regional Sales leaders to ensure PSM responsibilities are clear within regional engagement and optimization plans and goals embodying the One Agios spirit. Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value. Foster collaborative relationships with both internal and external partners with minimal guidance including but not limited to field sales, clinical nurse educators, national accounts, commercial operations/analytics and medical. Partner with training and co-facilitate new hire and refresher training for new and existing PSMs. Attend industry conferences and represent Agios, as needed. Ensure compliance with all corporate and industry policies in collaboration with Agios Legal, Regulatory and Compliance. What you bring: Bachelor’s Degree required. Health Care/Social Work (or related field) a plus. Minimum 5 years + of work experience in healthcare/pharmaceuticals and 1 year of supervisory/management experience, or the equivalent combination of education and experience. Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com. Demonstrated ability to motivate, coach, and inspire a team. Desire to innovate and work in a fast-paced, flexible, and energetic environment. Strong communication skills and interpersonal skills to guide others internally/externally. Ability to communicate and execute company and commercial goals. Possess strong written and verbal communication skills, exceptional listening, critical thinking, problem solving, negotiation and mediation skills. Ability to navigate difficult conversations and handle sensitive issues with opposing opinions. Highly passionate and enthusiastic about Agios core competencies. This position may require ability to travel within United States up to 20%. Preferred Qualifications Rare, ultra-rare, or genetically defined disease experience Located in Eastern or Central time zones Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize tha