Job Description
Senior Manager, Product Management - Credit Bureau Disputes Lead Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role The Card Credit Bureau Services team is embarking on a multi-year journey to re-imagine Credit Bureau Reporting and Disputes. This role will be responsible for leading tech teams that are actively building out our end-state experience for Credit Bureau disputes and will have the opportunity to work with multiple aspects of the Card Business, while solving critical problems for our agents and customers. The ideal candidate for the role is someone who: Is excited by / interested in evolving novel technologies like leveraging AI to simplify and automate processes Is comfortable with going deep on data, understanding why its important to our use case and what action it drives Is an integrated problem solving rockstar -- ready to partner with a brilliant team of Process, Tech, Ops and Risk partners, to deliver a bold vision Is a caring, invested, visionary people leader, ready to guide their teams to achieve our bold destination Capital One Product Framework In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product so