Job Description
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary Keystone Resort Property Management is the world class property management company at Keystone Resort, providing comprehensive management services to both homeowner associations and individual homeowners renting their units on a short-term basis. This Sr. Vacation Rental Manager manages a team of Vacation Rental Managers who manage 400+ vacation condos in Keystone Colorado. The Sr. Vacation Rental Managers works closely with the Community Association Management, Engineering, Housekeeping, and Front Office teams to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests. Success in this position is strong financial performance, well-maintained properties and satisfied homeowners and guests. No two days look the same in vacation rental management. Job Specifications Starting Wage: $70,944.80 - $93,494.73 +annual bonus Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Outlet: Keystone Resort Property Management Location: Keystone, CO Job Responsibilities Act as key contact for Vacation Rental Managers who help contracted homeowners with high-level questions regarding unit performance, quality and any management questions or concerns. Foster and maintain homeowner relationships to facilitate acquisition and retention of management agreements for vacation homes. Foster effective interdepartmental relationships with key internal partners – Property Managers, Reservations, Housekeeping, Front Desk, and Administration. Collaborate with these internal team members to ensure client satisfaction and strong client relationships. Periodically review marketing collateral, sales collateral, website content and management contracts and collaborate with other internal stakeholders to update as necessary. Serve as a key contact for internal Inventory Management relating to owner inventory challenges. Establish and maintain connections with the local real estate community. Provide outstanding service to homeowners, their guests, and rental guests. Resolve advanced customer complaints by investigating problems and identifying solutions. Review electronic post-stay surveys, resolve problems, and follow-up with respondents. Work with owners and internal departments as needed to meet goals around guest experience measurements. Review and approve billing for repairs and maintenance work. Build PO’s and process vendor invoices. Review monthly homeowner billing statements for accuracy and provide resolution for complaints about charges. Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients. Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients. Monitor competitors and analyze market conditions on a consistent basis. Run Rental Program including acquisition and retention of rental management contracts, onboarding and off boarding of pro