Job Description
About TCW Fiber TCW is a rapidly growing fiber internet provider delivering world-class service to towns and rural communities across Arkansas. By hiring local, keeping customer support, operations, and sales in-house, and building our own fiber network, we deliver an unmatched level of reliability, quality, and care to our customers and communities. Our employees take pride in serving their community, work well as part of a team, and carry themselves with professionalism and integrity. They own their work, communicate openly, and are committed to continuous improvement. In return, we provide clear expectations, consistent support, and the opportunity to grow. When our people succeed, the communities we serve succeed with them. What This Role Does The Senior Manager of Sales at TCW Fiber is responsible for leading and developing the residential sales team while also directly contributing to sales performance. This role oversees five Residential Account Managers across two locations and one Inside Sales Manager, ensuring alignment on strategy, execution, and customer experience. The Sales Manager drives revenue growth through both personal sales contributions and team leadership, while maintaining strong coordination across departments. What This Role Owns Team Leadership & Development – Lead, coach, and support a team of Residential Account Managers and the Inside Sales Manager across multiple locations by setting clear expectations, monitoring performance, and providing ongoing feedback and development opportunities. Sales Performance & Accountability – Own team sales strategy and performance, including setting goals, tracking metrics, and ensuring accountability for results through disciplined sales processes. Territory & Resource Management – Oversee territory assignments, coverage strategies, and resource allocation to maximize market penetration and efficiency across locations. Field & Inside Sales Alignment – Ensure coordination between outside Residential Account Managers and inside sales functions, including lead flow, follow-up processes, and customer handoffs. Customer & Community Relationship Management – Support the team in building and maintaining strong relationships within assigned communities while ensuring a high-quality customer experience. Sales Process & System Management – Maintain consistency in sales processes, CRM usage, and reporting. Ensure accuracy in customer data, orders, and pipeline tracking. Cross-Functional Coordination – Work with operations, customer service, and marketing to support installations, resolve issues, and improve customer experience. What Success in This Role Looks Like Leadership Impact – The team is engaged, supported, and consistently achieving or exceeding sales goals. Sales Execution – Strong sales team performance with consistent pipeline activity and follow-through. Accountability & Organization – Clear visibility into performance metrics, accurate reporting, and effective territory management. Team Mentality – Builds collaboration across the sales team and other departments to drive company success. Customer Focus – Ensures a smooth and positive customer experience from initial contact through installation. Clear Communication – Communicates expectations, feedback, and updates effectively across the organization. What We’re Looking For 5-10 years of direct sales experience and 1 – 2 years of experience in sales leadership and/or team management Strong background in direct or consumer sales (telecom or broadband preferred) Ability to lead a distributed team across multiple locations Ability to balance leadership responsibilities with individual sales contribution Community and customer-oriented mindset Strong organizational and problem-solving skills Understanding of current and emerging technologies within the broadband industry Willingness to adapt rapidly to changing situations Ability to travel between locations as needed Expectations for TCW Fiber Employees Own your work: Take responsibility for the work you own from start to finish. Deliver quality work, follow through on commitments, and raise concerns early when something is at risk. Communicate clearly and early: Share relevant information, risks, and changes as soon as they are known, so issues can be addressed while they are still small. Protect the customer experience: Make decisions that support a smooth, reliable experience for customers. Speak up when systems or processes create friction or risk passing problems on to customers. Use good judgment: Make thoughtful, reasonable decisions using the information available. Ask for guidance when something goe