Job Description
About the job Senior Operations Support IT Analyst Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience Senior Operations Support Analyst requires: Strong Salesforce administration proficiency (security model, data management, customization) Working knowledge of MuleSoft Anypoint Platform and API management Experience with SOQL, Data Loader, REST/SOAP APIs Charlotte, NC ; Iselin, NJ Basic understanding of Apex and Visualforce for troubleshooting Familiarity with version control and change management Salesforce Administrator certification (ADM 201) Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer Experience with Einstein Analytics, Agile/Scrum, and DevOps practices Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs. Senior Operations Support Analyst duties: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards Partner with business users and development teams; translate technical concepts; participate in release management and testing Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute