Senior Pre-Processor

Salary Range: $35.00 To $37.25 Hourly Full-Time Location : Severna Park, Reports To : Branch Manager Works Directly With : Pre- and Post-Closing Processing teams, Branch Manager and Branch Settlement Officer SUMMARY Eagle Title is an award‑winning, fast‑paced title company seeking a highly experienced, solutions‑oriented Senior Title Processor. This role is designed for a top-tier processor who operations with a high degree of independence, consistently delivers clean files, and confidently navigates complex or time-sensitive transactions without reliance on escalation. The Senior Pre-Processor served as a resource – managing a full pipeline of files while elevating team performance through expertise, judgment, and proactive problem-solving. This role also operates effectively in a rapidly evolving environment, including the continued adoption of new technologies and AI-driven tools that enhance processing efficiency, accuracy, and client experience. What Sets This Role Apart Independently manages complex, high-risk, or exception-heavy files Resolves the majority of issues before escalation is required Produces consistently clean closings with minimal post-closing corrections Serves as a trusted resource and informal leader to other processors Demonstrates deep working knowledge of Maryland-specific title requirements and practices Thrives in a high-volume, fast-paced environment with competing priorities Demonstrates a high level of adaptability, quickly adopting and effectively utilizing new tools, systems, and workflow enhancements as operations evolve RESPONSIBILITIES: File Management & Closing Oversight Manage residential title files from inception through closing with a strong emphasis on accuracy, urgency and ownership. Independently handles high-volume and complex transactions, including files with tight deadlines or unique challenges. Proactively identifies and resolves issues impacting processing, underwriting, or closing without reliance on management intervention. Ensures all files are closing-ready on schedule, with minimal rework required post-closing. Compliance, Accuracy & Risk Management Ensure full compliance with contracts, settlement statements, mortgages, deeds, title policies, and ALTA Best Practices Exercise advance judgment in reviewing legal and financial documentation Maintain strict confidentiality and adherence to security protocols. Verify and manage all monetary amounts to satisfy mortgages, taxes, judgments, and other lien requirements with precision. Communication & Client Experience Serve as a steady, professional point of contact for agents, lenders, buyers, and sellers Communicate proactively to prevent delays and manage expectations De‑escalate high pressure situations with confidence and professionalism Team Leadership & Collaboration Act as a go‑to resource for processors, offering guidance and problem-solving support Assist in onboarding and mentoring and less experienced processors Support team coverage during high‑volume periods or staffing gaps Share insights, best practices, and process improvement ideas Systems & Task Management Maintain accurate and timely updates in (Qualia) Actively manage task lists and work‑in‑progress to prevent delays and overdue items Identify recurring issues or bottlenecks and recommend process improvements Quality & Performance Standards Consistently produce files with minimal post‑closing corrections or defects Contribute to reduced escalations, improved cycle times and overall team efficiency Maintain a high level of accountability for file quality and closing readiness REQUIRED SKILLS: Highly independent, self-directed, and accountable Thrives in a fast‑paced, deadline‑driven environment Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows, contributing to increased efficiency, accuracy, and scalability as the title industry evolves Calm and composed under pressure Exceptional attention to detail and critical thinking ability Strong communicator with professional presence Team-oriented with a willingness to support and elevate others 5+ years of senior level experience in residential title processing Demonstrated ability to manage complex trans