Senior Product Manager

Location: United States Job Type: Full-Time | Exempt | Remote Salary Range: $135,000 – $150,000 per year About VCI - Transformation Begins With Our Purpose Our clients and partners have honored us with a 97 percent retention rate, because we provide them with more than just a means to process ACH payments. Job Summary We are seeking a Senior Product Manager who will own requirements, execution, and integrations. This role combines responsibilities traditionally split across Product Manager, Product Owner, Business Analyst, and UAT Lead roles. This individual will write and maintain clear, complete Jira requirements and bug tickets, and work closely with engineering, QA, operations, support, billing, risk, and compliance teams to ensure high quality, predictable delivery. This individual will serve as the primary owner of UAT, sprint level product execution, and production change validation across our platform. The role will also lead integrations support for ISVs integrating with our REST APIs. While deep programming expertise is not required, the candidate must be comfortable working with technical concepts, API documentation, request/response models, and backend workflows. Essential Duties And Responsibilities UAT and Release Ownership Own end‑to‑end User Acceptance Testing (UAT) for all sprints and production changes Define UAT scope, test scenarios, validation steps, and acceptance criteria Coordinate UAT execution with engineering, QA, and business stakeholders Validate fixes, enhancements, and configuration changes before production release Perform post‑deployment production validation and triage issues as needed Product Management And Product Owner Responsibilities Act as Product Owner for assigned product areas and functional silos Own and maintain the product backlog for those areas Assist leadership with prioritization decisions, tradeoffs, and sequencing Translate business needs into clear, actionable product requirements Ensure work delivered aligns with business intent, operational needs, and compliance expectations Jira Requirements And Bug Ownership Write all features, enhancements, and bug tickets with clear and complete requirements Define acceptance criteria, edge cases, and failure scenarios Ensure tickets are implementation‑ready before entering a sprint Partner with engineering to clarify scope, dependencies, and assumptions Own bug triage, reproduction steps, severity assessment, and validation Requirements Gathering And Cross‑Functional Collaboration Work with internal teams including Engineering, QA, Support, Ops, Billing, Risk, Compliance, Sales, and Leadership Lead structured requirement‑gathering sessions Refine vague or incomplete requests into well‑defined, testable requirements Serve as the central point of accountability for requirement clarity and accuracy ISV Integrations and API Support Lead integrations support for ISVs integrating with our REST APIs Act as the primary product contact for integration‑related questions Review and validate integration requirements and use cases Partner with engineering to troubleshoot API behavior and edge cases Help ensure API features, changes, and documentation align with real‑world ISV needs Minimum Qualifications 5+ years of experience in Product Management, Product Owner, Business Analyst, or similar roles Strong experience owning UAT and release validation in an Agile environment Proven ability to write clear, detailed Jira tickets and bug reports Experience working cross‑functionally with technical and non‑technical teams Strong analytical and problem‑solving skills Excellent written and verbal communication skills Technical and Domain Knowledge Solid understanding of REST APIs, including endpoints, request/response payloads, and common integration patterns Familiarity with software development workflows, environments, and deployments Basic understanding of databases, backend services, and system integrations Comfortable working with logs, data outputs, and technical diagnostics when validating behavior Programming expertise is not required, but technical fluency is expected Preferred Experience Experience with ACH or AAP Certification Experience in payments, financial services, or regulated environments Experience supporting extern