Job Description
About IntelePeer.ai IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone. Job Summary IntelePeer is looking for a Senior Product Manager to serve as the healthcare workflow authority powering our agentic voice AI platform. This is a high-impact, individual contributor role for an AI-first product thinker who leads through insight, influence, and customer impact, not through owning an engineering layer. You will become the resident expert on high-value administrative workflows in healthcare (scheduling, eligibility verification, prior authorization, referrals, billing follow-up, and more), define what "good" looks like for AI-assisted automation, and translate that expertise into sharp requirements that feed directly into the Integration product team, the AI platform product team, the product data team, and UX. You will engage directly with subject matter experts to validate workflow assumptions, create proof-of-concept workflows that demonstrate real-world value, and carry that momentum all the way to the customer through sales support, live demos, and hands-on adoption enablement. This role is the connective tissue between clinical domain knowledge, cross-functional product execution, and commercial traction. Responsibilities Develop deep expertise in the administrative workflows that drive cost, friction, and patient experience in healthcare, including appointment scheduling, insurance eligibility, prior authorization, referral coordination, billing follow-up, and appointment reminders. Engage regularly with subject matter experts (clinical staff, practice administrators, RCM specialists, front-desk personnel, and payer operations teams) to understand how workflows actually function in practice, where they break down, and what an improved experience would look like. Use SME input to validate workflow requirements before they reach any product or engineering team, ensuring that specifications reflect real operational needs rather than assumed ones. Define what "good" looks like for AI-assisted automation of these workflows: expected outcomes, accuracy thresholds, fallback logic, escalation paths, and measurable ROI benchmarks. Stay current on how healthcare organizations (providers, payers, RCM vendors) are actually operating and where they feel the most pain, through customer interviews, industry research, and partner conversations. Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release. Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists. Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early. Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards. Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance. Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release. Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists. Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early. Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards. Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance. Supervisory Duties