U.S. Customs and Border Protection
Job Description
Please see announcement on USAJOBS for available locations. Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Enterprise Infrastructure and Operations Directorate, located in Jacksonville, FL. This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first. Duties As a Program Manager, you will work with professional peers throughout headquarters and field operational facilities across CBP. You will exercise professional judgment, technical expertise, initiative, and executive leadership while directing, coordinating, molding, and representing CBP's programs and initiatives. This position starts at a salary of $147,945.00 (GS-15, Step 1) to $192,331.00 (GS-15, Step 10). Major duties of this position include: Assisting senior leadership by planning, evaluating, integrating, and coordinating training initiatives and programs throughout CBP. Coordinating and implementing of basic, advanced, and in-service training programs for CBP personnel that are consistent with overall CBP and Office of Information and Technology (OIT) direction and resources. Reviewing all programs for effectiveness and ensuring that trends are identified and presented in concert with the urgency dictated by the condition and determines programs that require closer review and evaluation along providing Office of Information and Technology (OIT) perspective on all CBP operational programs. Identifying operating problems, conflicting priorities, program deficiencies, and potential problem areas along with directing the development of corrective or preventive measures to obtain desired results and assuring that new technical and managerial plans and programs are coordinated within the chain of command. Requiremennts You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Financial Disclosure is required. Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Authored and implemented agency-wide policies and strategic plans for complex mission-support portfolios, delivering executive briefings that drove enterprise or national decisions. Established and chaired enterprise governance and change-management mechanisms, built KPI-based maturity frameworks, led audits and corrective actions, and optimized multi-line budgets and resources. Negotiated and finalized interagency and industry agreements and stakeholder engagement strategies to integrate disparate capabilities, resolve high-visibility issues, and secure outcomes on controversial or precedent-setting initiatives. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including e