Job Description
Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity Twin Health is hiring an experienced Revenue Cycle Integrity and Reporting Analyst to support continuous improvement of our billing operations. As a Quality Assurance and Data Analyst, you will drive operational excellence by bridging the gap between technical billing configurations and high-level data insights. You will safeguard financial integrity through rigorous compliance auditing and ERP reconciliations, while leveraging advanced analytics to monitor billing KPIs and automate workflows. This role offers the opportunity to shape scalable billing strategies and translate complex healthcare data into actionable improvements for a mission-critical revenue cycle. Key Responsibilities Quality Assurance & Quality Control Perform technical configurations of billing systems in accordance with payer contract requirements, specifications and fee schedule Develop a redundant validation process to ensure accuracy of monthly billing activities Develop billing operations SOPs and policies in compliance with standard and local healthcare laws and in accordance with contractual agreements Ensure accuracy of cash applications processes by conducting regular reconciliations of ERP and billing systems Conduct regular post billing audits to proactively identify gaps in billing processes Ensure currency and accuracy of billing operations guidelines based on latest payer requirements and policy changes Collaborate with customer experience, product and data integrations teams in identifying and implementing opportunities for automation to support reliable and scalable billing operations processes Data Analysis & Reporting Prepare and validate monthly billing reports and statements in a timely manner to ensure accurate and on time billing Develop and maintain billing operations KPIs (DSO, clean claims rate, denials and bad debt rate) to track performance success and trends Develop SLAs and benchmarks in providing billing related service requests to measure customer success and ensure customer satisfaction Develop and fulfill ad hoc reporting requests from internal and external customers in adherence to contract SLA’s Lead investigation and research of billing inquiries and disputes by performing data and root cause analysis Translate complex, large, healthcare data sets into clear reports to provide actionable insights Develop and maintain process repository for organizing and storing billing related data Collaborate with accounting and finance teams in developing financial reporting requirements related to billing Qualifications Advanced Data Analytics: Proficient in SQL and Advanced Excel (Power Query, Pivot Tables) to query large healthcare datasets and translate them into clear, actionable reports and financial reconciliations. Data Visualization: Experience building and maintaining performance dashboards using tools like Lightdash, Tableau, Power BI, or Looke