Job Description
Who you are 4+ years in Revenue Operations, Sales Operations, or Financial Operations (SaaS preferred) Strong analytical skills; proficiency in SQL and Excel/Google Sheets Experience with CRM systems (e.g., Salesforce) and billing platforms Excellent communication skills with the ability to present complex topics to non-technical audiences High attention to detail and a proactive approach to problem-solving Experience with BI/data visualization tools Familiarity with data warehousing concepts Background in high-growth environments scaling from manual to automated processes What the job involves As a Sr. Sales Operations Analyst with Observe, you will play a critical role in the health and scalability of our revenue engine Sitting at the intersection of Sales, Finance, and Customer Success, you will ensure our data is accurate, our processes are efficient, and our leadership has the insights needed to make strategic decisions This role is ideal for a systems thinker who thrives in ambiguity, loves untangling complex data challenges, and is passionate about building scalable solutions that connect contracts to recognized revenue Own and improve revenue-related data integrity across billing, subscriptions, and order management workflows Partner with Finance, Sales, and Customer Success to streamline cross-functional processes and close operational gaps Analyze consumption and usage data to surface trends and support reporting needs Support territory design, account alignment, and annual planning initiatives Establish and enforce data quality standards across the GTM tech stack Translate complex datasets into clear, actionable insights for senior leadership Drive root cause analysis on recurring data or process issues and lead resolution initiatives Benefits Comprehensive health insurance plans Health savings accounts Robust retirement plans Life and disability insurance Weekly online lunch and learns Virtual workout classes Ergonomic work-from-home equipment On-demand mental health and wellness programs Fertility benefits and family planning resources Generous time-off and various leave plans Onsite and Remote Work Employee discounts and pre-tax selections New hire equity + Employee Stock Purchase Plan (ESPP) Quarterly bonus or commission program