Job Description
Posted Date 5/08/2026 Description Job Description Overview of the Role: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. We are seeking a highly skilled and experienced Senior ServiceNow Architect to join our team. This senior-level position will be responsible for the overall design, architecture, and implementation of ServiceNow solutions across our Service Now implementation. The ideal candidate will have deep expertise in the ServiceNow platform and will be responsible for ensuring the successful delivery of scalable and efficient solutions that meet business needs and align with IT best practices. As a Senior ServiceNow Architect, you will work closely with stakeholders, technical teams, and management to define and execute the long-term strategy for ServiceNow implementations and enhancements. Key Responsibilities: Solution Architecture & Design: Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy. Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs. Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations. Leadership & Stakeholder Management: Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects. Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment. Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy. Platform Optimization & Best Practices: Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance. Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances. Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows. Customization & Integration: Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs. Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance. Problem-Solving & Troubleshooting: Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges. Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality. Continuous Improvement & Innovation: Keep up-to-date with the latest ServiceNow features, r