Senior ServiceNow ITSM Manager

Job ID: 864487 Job Title: Job ID: 864487 Job Title: Senior ServiceNow ITSM Manager Type: Fulltime Work Location: New York, NY No of position: 1 Year of Experience: 10-14 Years Role description The IT Service Management Manager is responsible for leading the organizations ITSM capabilities with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership people leadership and strategic vision to drive operational maturity service quality and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap governs ITSM processes and leads a team and partners responsible for platform configuration adoption and ongoing improvement Key Responsibilities: Lead the design implementation and optimization of ITSM processes using Service Now platform Incident Problem Change Request and Configuration Management Provide functional and architectural oversight for ServiceNow enhancements integrations and upgrades Manage and develop the ITSM ServiceNow team and oversee vendor partners Build ITSM practices using Service Now plarform to improve our user experience from a delivery of services they receive equest to ultimately empower them towards selfservice Providing them with multiple channels of communication to our platform Ex MS teams Email Phone Portal Drive automation and integration between ITSM tools and other enterprise systems Ex Workday Intune Systrack Solarwinds Own configuration administration and support of the ServiceNow platform Partner with business and IT stakeholders to define requirements drive adoption and gather feedback for continual service improvement Develop actionable dashboards SLAKPI metrics and performance reports leveraging ServiceNows reporting capabilities Ensure ITSM practices and documentation support regulatory security and audit requirements Required Qualifications: Bachelors degree in Information Systems Computer Science or equivalent experience Demonstrated ServiceNow experience as a platform owner ITSM lead or lead administrator in an enterprise environment Handson knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions Strong understanding of ITIL principles and service management best practices Experience leading teams andor vendors delivering ITSM and ServiceNow services Strong stakeholder management communication and leadership skills Preferred Qualifications ITIL v4 certification ServiceNow certifications System Administrator Application Developer or Implementation Specialist Experience deploying or scaling ServiceNow in a global or multinational organization Familiarity with infrastructure technologies cloud environments and enterprise integrations Skills Mandatory Skills : ServiceNow ITSM Type: Fulltime Work Location: New York, NY No of position: 1 Year of Experience: 10-14 Years Role description The IT Service Management Manager is responsible for leading the organizations ITSM capabilities with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership people leadership and strategic vision to drive operational maturity service quality and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap governs ITSM processes and leads a team and partners responsible for platform configuration adoption and ongoing improvement Key Responsibilities: Lead the design implementation and optimization of ITSM processes using Service Now platform Incident Problem Change Request and Configuration Management Provide functional and architectural oversight for ServiceNow enhancements integrations and upgrades Manage and develop the ITSM ServiceNow team and oversee vendor partners Build ITSM practices using Service Now platform to improve our user experience from a delivery of services they receive equest to ultimately empower them towards selfservice Providing them with multiple channels of communication to our platform Ex MS teams Email Phone Portal Drive automation and integration between ITSM tools and other enterprise systems Ex Workday Intune Systrack Solarwinds Own configuration administration and support of the ServiceNow platform Partner with business and IT stakeholders to define requi