Job Description
Job Description One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Senior Specialist, Shipboard Administration. The Senior Specialist, Shipboard Administration supports the fleet-wide delivery of operational excellence across shipboard administrative functions. This role strengthens shipboard performance through data analysis, technology enablement, and continuous improvement initiatives that support compliance, consistency, service delivery and operational readiness. The Senior Specialist partners with shipboard and shoreside stakeholders to standardize administrative processes, support system and policy implementation, and ensure accurate documentation and regulatory adherence. By enabling effective governance and reliable administrative execution, the role contributes to efficient operations, risk mitigation, and an enhanced guest experience. The Senior Specialist upholds Princess’ Culture Essentials and The Princess Purpose service commitments while contributing directly to fleet success and overall operational efficiency. Here’s a summary of what Princess is looking for in a Senior Specialist, Shipboard Administration. Is this you? Responsibilities: Hotel Operations & Guest Experience Research and recommend new technologies, and equipment to enhance hotel operations department efficiency and product delivery relating to clearance, documentation, shipboard turnaround operations. Serve as the primary contact for hotel department technology development pertaining to shipboard administrative functions, coordinating with the shoreside Guest Port Operations, and shipboard leadership to launch enhancements. Assist shoreside management to maintain and update shipboard administration SharePoint documents, HESS and MSPM updates, and inspection documentation. Supports the shoreside leadership with various tasks pertaining to Guest Services operation, sanctuary Collection and more. Prepare fleet communications, presentations, and meeting documentation to support shipboard teams in achieving operational standards. Product Delivery & Operational Efficiency Use dashboards and analytical tools to provide real-time visibility into operational performance, identifying trends, bottlenecks, and improvement areas. Conduct regular performance reviews, producing detailed operational insights for leadership. Ensure accurate shoreside operational data capture, communication, and alignment to continuous improvement initiatives. Financial Responsibility Identify trends, variances, and cost-saving opportunities, offering strategic recommendations to optimize financial outcomes. Collaborate with hotel operations leadership and shipboard teams to ensure cost-effective resource utilization Team Development & Personnel Model and reinforce Princess Culture Essentials and The Princess Purpose service principles across the shipboard Guest Services team. Support change management and promote a culture of continuous improvement and innovation. Encourage teammate driven ideas, assisting with development, approval and implementation processes. Maintain knowledge of all Finance shipboard roles and rotations to ensure accurate guidance and support planning. Safety & Compliance Support shipboard leadership in maintaining safe and compliant environments. Ensure compliance with all HESS and US Public Health standards. Assist in coordinating shipboard resources during outbreak situations requiring elected sanitation measures. Review internal and external audit findings, supporting development of remediations plans and long term prevention strategies. Knowledge & Skills: Scope: The Senior Specialist, Shipboard Administration plays a critical role in supporting the effective and compliant operation of shipboard service and administrative functions across the Princess fleet. This role ensures consistency in service and administrative standards, documentation, and governance that enable smooth shipboard operations and regulatory compliance. Serving as a subject matter expert, the Senior Specialist partners with shipboard administrative teams, hotel operations, HR, legal, compliance, IT, and shoreside leadership to support standardized execution of administrative processes and strategic initiatives that enhance operational effectiveness. Problem solving: This role requires strong organizational and ana