Job Description
Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. As a Senior Staff Platform Operations Engineer, you will lead the technical direction, architecture, and evolution of our internal platform. You will define how platform capabilities are designed, standardized, and adopted across the organization, enabling a scalable, self-service model for application teams. This role offers a unique opportunity to influence platform strategy, improve developer experience at scale, and drive the transition from legacy and snowflake environments to a modern, standardized Azure-based platform. You will operate as a senior technical leader, guiding teams and shaping the future of platform engineering within the organization. Who You Are Extensive experience in cloud platform engineering, DevOps, or infrastructure architecture with a strong focus on building shared platforms and systems. Deep expertise in Microsoft Azure, including networking, identity, compute, and platform design for multi-environment or enterprise-scale systems. Expert-level experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including designing and maintaining reusable modules and platform frameworks. Strong experience designing and standardizing CI/CD pipelines, deployment models, and automation strategies. Deep understanding of observability, reliability, and operational visibility, including monitoring, logging, and alerting frameworks. Proven ability to define and enforce engineering standards, patterns, and best practices across teams. Experience influencing technical direction and driving adoption across multiple engineering teams without direct authority. Strong understanding of distributed systems, cloud security, and scalable architecture design. Excellent communication and interpersonal skills, with the ability to articulate technical vision and influence stakeholders at all levels. Proven leadership skills with a strong emphasis on mentorship, collaboration, and driving technical excellence. Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent practical experience. What You’ll Do Define and evolve the architecture and technical strategy of the internal platform, ensuring alignment with business and engineering goals. Establish and drive platform standards, patterns, and best practices across infrastructure, deployment, and observability. Lead the design of Azure landing zones, shared services, and platform capabilities that support scalable, self-service application development. Guide the development