Job Description
Senior Support Engineer (Executive/VIP Support) | $150-170K + 15% Bonus A confidential organization is seeking an experienced Support Engineer to provide high-touch, white-glove technical support to senior business leaders. This role is the front line of IT for executives, ensuring seamless technology experiences across office, remote, and travel environments. The ideal candidate thrives in fast-paced, high-expectation settings and delivers exceptional customer service with professionalism and discretion. Responsibilities Executive Support Deliver personalized, 24/7 support to senior executives and high-profile users Manage urgent requests with professionalism and tailored solutions Lead executive-focused technology initiatives and communicate changes clearly Travel to offices, residences, and client sites as needed Desktop & Mobile Support Troubleshoot Windows, macOS, and mobile device issues Support iPhones, iPads, and enforce MDM policies Ensure smooth integration across multiple devices and platforms Application Support Support Microsoft 365 applications (Outlook, Teams, Excel, PowerPoint, Word) Resolve application issues and collaborate with internal IT teams Audio/Visual Support Set up and maintain AV systems and video collaboration tools (Zoom, Teams, Slack, Webex) Support hybrid meetings, webinars, and executive presentations Remote & On-Site Support Provide remote assistance for traveling or work-from-home users Deliver on-site support for critical issues and hardware deployments Security & Compliance Educate users on security best practices Ensure adherence to internal policies and data protection standards Documentation & Training Maintain accurate support records and system documentation Create user guides and deliver training sessions as needed Collaboration & Continuous