Job Description
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Job Description P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs. Essential Job Functions and Responsibilities Execution Accountable for End-to-End delivery within the defined product Accountable for partnering with other dependent teams, and their delivery leads, for successful product delivery Coordinates across Product Owners, TPMs, and Delivery Leads to resolve blockers and delivery conflicts Ensures backlog is refined, sustainable, and actionable by delivery team (meets team methodology needs) Partners with delivery team to facilitate team ceremonies (standup, planning, retro, etc.) Responsible for partnering with tech team to understand technical direction and capabilities for decision making and trade-off discussions Partners with Product Owner on backlog prioritization and technical considerations Ensures cross-functional collaboration and decision making (Balanced Team) Process Accountable that defined SDLC practices are followed through all phases of development and maintenance Accountable for creating sustainable operational model with most efficient use of AMS Delivery Strategy & Collaboration Serves as the face of the product on the IT side - Primary escalation and communication point to the product team Partners with business and IT stakeholders to define product level vision, objectives, and strategies Partners with business stakeholders and Product Owners on further defining OKRs and overall success metrics for the product Monitors and Ensures product performance (e.g. KPIs & Key Results) meets expected results Accountable for ensuring Product Delivery team understands objectives and success criteria Partners with Tech Leads, Anchors, and UX to create delivery options to meet business objectives Partners with Delivery Leader on team needs, pain points, risks, and opportunities Partners with UX and Product Owner on user feedback and user data for future product direction Targets LEAN product principles (Lean teams, iterations, stories, releases) Job Requirements Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience: Generally, a minimum of 6 years of related experience that includes experience in Technical Product Management. Certification in Lean methodologies preferred, with a strong understanding of product development and development framework - ideally Extreme Programming. User-Centered Design certification preferred. Scope of Job/Qualifications: Performs product management for complex products and may have product management duties for multiple teams. Instills Product Mindset with a balanced team approach by breaking down complex problems into simple solutions focused on important customer needs. Exhibits advanced analytical skills with the ability to gather and analyze data to drive problem solving and decision-maki