Job Description
Who you are Bachelor’s degree in Operations, Engineering, Business, Information Systems, or related technical discipline and/or equivalent experience required Advanced degree (MBA, MS in Engineering, or similar) or equivalent experience preferred 8–14+ years of experience leading large-scale, cross-functional technical programs Demonstrated experience managing enterprise-level initiatives with multiple intersecting workstreams Experience influencing senior operational and technical stakeholders Experience resolving systemic integration challenges and cross-program dependencies Working knowledge of data center infrastructure models and operational reliability frameworks preferred Experience supporting automation-enabled or AI-driven operational environments preferred Advanced systems thinking with ability to evaluate interdependencies across concurrent programs Strong sequencing and execution architecture capability Ability to identify and mitigate systemic risk across multi-domain initiatives Executive-level communication and influence without direct authority Ability to resolve cross-functional conflicts affecting sequencing and delivery Operates effectively in ambiguous environments and defines structure for complex initiatives Travel required is expected to be up to 20%, but may increase over time as business evolves What the job involves The Operational Excellence team establishes the systems, governance, and capabilities that enable Vantage to operate at scale across North America with reliability, consistency, and speed We strengthen the scalability and performance of NA Operations: Solutions Engineering, Design Integration, Mission Critical Operations, and Customer Experience- by partnering with leaders and global functions to execute the Operations Plan of Record, standardize operating models, drive process excellence, enable data-informed decisions, and embed disciplined transformation and continuous improvement Operational Excellence at Vantage is hands-on and outcome-driven. We combine portfolio governance, systems thinking, operational rigor, and human-centered enablement to reduce friction, increase predictability, and accelerate performance Our team members lead high-impact initiatives, shape cross-functional execution, and directly influence how Vantage delivers on its growth, operational reliability, and customer commitments The Senior Technical Program Manager (Sr TPM) leads enterprise-level, multi-domain programs across North America Operations, supporting Mission Critical Operations, Design Integration, Solutions Engineering, and Customer Experience This role operates at a systems and portfolio level, aligning sequencing across concurrent initiatives and shaping execution strategy for complex, cross-functional efforts The Sr TPM is accountable for defining program architecture, anticipating systemic integration and reliability risks, and advising operational leaders on tradeoffs that impact scalability and delivery predictability Operating with minimal oversight, the Sr TPM sets direction within the program management domain and contributes directly to short- and mid-term operational strategy execution Lead enterprise-level, multi-workstream programs that span multiple operational functions and intersecting systems Define execution architecture including sequencing strategy, cross-program dependency alignment, and integration gating models Align prioritization and sequencing across concurrent initiatives to reduce systemic risk and execution conflicts Establish structured program governance frameworks for high-impact initiatives Drive alignment across functional leaders on scope boundaries, sequencing tradeoffs, and resource implications Evaluate and prioritize complex interdependencies across concurrent programs to optimize integration timing and reduce systemic risk Anticipate scaling constraints, reliability exposure, and operational friction points that extend beyond a single initiative Proactively surface cross-functional tradeoffs affecting sequencing, capacity, or operational readiness Facilitate resolution of high-impact conflicts that require alignment among senior operational and technical leaders Ensure enterprise-level readiness, validation, and mitigation strategies are defined for programs with broad operational impact Serve as accountable program lead for initiatives with significant operational and executive visibility