Job Description
Reports To: Restaurant General Manager Location: Centennial, Colorado Salary Range: $11.79 + tips Major Objectives: Interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards. Apply knowledge of beer, wine, spirits, and food to daily service in a way that allows for maximum profitability. Process payment from guests, and open/maintain tabs throughout the shift in accordance with company policy. Maintain cleanliness of person, restaurant, and work area before, during, and after shift. Confidently handle guest relations including answering questions, making suggestions, and upselling. Specific Duties and Responsibilities: Prepare non-alcohol beverages for guests. Consistently refill drinks and check on guests while practicing full hand in and full hands out. Assess guest needs and preferences and make appropriate recommendations. Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth. Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs. Practice good time management skills with the guest experience in mind. Build rapport with regular guests to create a positive atmosphere. Work efficiently and restock/replenish inventory and supplies throughout and after the shift. Comply with applicable laws and regulations in daily service. Check guests' identification whenever mandated by law or company policy and confirm it meets legal requirements. Follow all policies, procedures, and best practices as outlined in TiPS Program. Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beau