Job Description
Server, Yoshoku - Waldorf Astoria New York After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking a Server - Yoshoku to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Find our Yoshoku, Japanese dining through the Park Avenue entrance of the hotel, where an a la cart menu reinterprets traditional Japanese culinary practices through a contemporary lens. A refined Wagashi tea service will be available in the afternoon. The ideal candidate will bring at least 2 years of serving experience in a fine dining luxury environment and knowledge of Japanese cuisine. Experience working in a Forbes rated environment is required. Want to learn more? Hotel Website, Instagram,Facebook, YouTube The Waldorf Astoria New York Classification: Full-Time Shift: Various – must be available weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $17 - $21.2488 and is based on applicable and specialized experience and location. Union Position: This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week. What will I be doing? As a Server at Yoshoku, you would be responsible for performing the following tasks to the highest standards: Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant. Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience. Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience. Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience. Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured. Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation. Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude. Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations. Keep your station well-stocked with necessary supplies to ensure a smooth service. Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning t