Job Description
Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn. Role Summary The Service Administrator supports the Service Department by handling all administrative, scheduling, timekeeping, and customer-communications tasks that keep daily operations running smoothly. This role ensures accurate documentation, timely follow-ups, compliance with customer requirements, and efficient coordination between technicians, dispatch, and leadership. Core Responsibilities Timekeeping & Timecard Management (60%) Review daily technician time entries for accuracy and completeness. Make timecard revisions based on approved requests (PTO adjustments, per diem, on call allowance). Ensure all entries are aligned to the correct work order, service call, or project. Track exceptions (late punches, missing entries, meal violations) and notify technicians/managers. Support pay-period close by preparing accurate data for managerial approval. Support field technicians with mobile time clock issues.