Job Description
PURPOSE OF THE POSITION: Service Advisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: including the following and are addressed in further detail in the accompanying SOP that is incorporated into the job description. KRAs CULTURE: Using the mission statement and core values to sustain a high level of personal development and relationships. DUTIES including but not limited to: Be an example of living the mission and core values Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis. Complete OEM or vendor training within timelines set by the company. Maintain a high level of product, market and industry knowledge. Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards. Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork. CUSTOMER RELATIONSHIPS: Achieve and sustain a high level of customer satisfaction in ways that increase the loyalty and growth of current and new customers. DUTIES including but not limited to: Accurately document customer service needs to the work order by professionally greeting, actively listening to and communicating expectations with the customer in a way that builds their comfort and confidence. Successfully maintain and enhance ongoing customer relationships through timely follow-up communications that lead to repeat business per company policy, including in-process, current and past customers. SERVICE EXECUTION: Achieve predetermined goals while maintaining a high level of operational excell