Service Advisor- Powder Keg Harley-Davidson

Service Advisor RideNow Powersports is looking for an enthusiastic and customer-focused Service Advisor to join our team! What You'll Do: Schedule service appointments for repairs, maintenance, and recalls. Be the first point of contact for customersgreet them warmly and guide them through the service process. Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft. Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner. Educate customers on required or recommended services and provide clear cost estimates. Promote additional services and current promotions. Monitor repair progress to ensure timely and quality completion. Keep customers updated on the status of their vehicle throughout the repair process. Review completed work with the customer, answer questions, and ensure satisfaction. Perform other related duties as needed.