Job Description
Service Delivery Specialist Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organizations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don't align with their strategy, so we step in to provide an alternative from the original vendor. We're scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world's largest organizations take back control of their technology roadmap and unlock genuine commercial freedom. If you're energized by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you'll be part of a bold, fast-moving global business where your impact will be felt immediately. The Role We have an exciting opportunity for a Service Delivery Specialist. Working within the Entitlement Capture and Product Supportability functions of Origina's Presales business unit the Service Delivery Specialist performs time sensitive activities to ensure software products are suitable candidates for Origina support and the relevant assets are captured by our customers during the initial phase of customer onboarding. Daily review of deal schedules to identify product supportability checks and Entitlement Capture requirements Coordination of GIE resource request and activity scheduling Generating product support questionnaires Creating the scope documents for the downloads and verifying with the customer Working with Global Technical Experts to gather product information and entitlement detail Updating product database wi