Job Description
Service Desk Analyst II Req number: R6312 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have 3+ years of experience in break-fix IT services, and are looking for your next career move, apply now. Job Description We are looking for a Service Desk Analyst II to be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position will be a full-time contract and hybrid. What You'll Do Respond professionally and courteously to all service requests and inquiries from business entities Provide Level 2 technical support to over 14,500 staff using Dameware and remote desktop tools Monitor work queues and manage incidents by opening, updating, and closing tickets as needed Thoroughly document user requests and issues, including diagnostic steps and resolution details Act as the single point of contact for users of Information and Technology Services (ITS) and address questions or problems regarding services Install desktop hardware, peripherals, and printers Activate and manage cell ph